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2026 Summer Internship (US) - Customer Success and Digital Strategy

Zebra Technologies
Full-time
On-site
Lincolnshire, IL

Remote Work: Yes


Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Contributes to managing customer relationships for contract renewals as well as interfacing with channel partners or distributors. Uses in-depth knowledge of customer business processes and product/solution use cases to drive and increase adoption and utilization of Zebra's products. Analyze usage patterns and identify new or unutilized features to help customers/partners improve specific business results and maximize value from the product(s). Drive digital customer success initiatives.

 

The purpose of this internship is to prepare college students for entry into the business world by providing a thorough understanding of the various functions of the Zebra Technologies organization. The program is designed to provide you with a full experience so that you can fully envision a career with Zebra. You will be positioned for success with training, exposure to all parts of the business, social activities, a professional mentor relationship and development sessions to help you discover your own performance edge!

 

US Summer Internship Benefits:
Summer Fridays, As Applicable With Your Team
30+ Social and Professional Events in 12 Weeks
Global Immersion With Your Teams and Interns
Intern Allowance (when applicable)

Responsibilities:
  • Monitor Customer Success Specialists (CSS) sales opportunities for forecasting accuracy
  • Assist CSS with research needed for revenue attainment and optimal margins
  • Review historical renewal rate performance, collect close/lost reason codes and re-calculate addressable opportunity and revised renewal rate baseline
  • Track utilization and trending of Customer Success platform globally
  • Monitor and update multi-step digital customer success campaigns to automate onboarding, customer training, and renewal workflows
  • Develop planning, organizational and leadership skills
  • Increase technology knowledge and skills
  • Develop team-based work proficiencies
  • Develop interpersonal skills to connect with day-to-day business contacts through follow up activities

THIS IS A HYBRID INTERNSHIP LOCATED IN LINCOLNSHIRE, IL . THE EXPECTATION IS AT LEAST 3 DAYS OF IN-OFFICE ATTENDANCE.


Qualifications:
  • Current enrollment in an undergraduate/graduate degree program in Business, Marketing, Data Analytics, Finance, Communications, or related discipline
  • Must have an anticipated graduation date between December 2026-2027, pursuing MBA with an anticipated graduation date between 2026-2028
  • Must be authorized to work in the US without requiring sponsorship now or in the future

Preferred Qualifications:

  • Proficient in Microsoft Office (including Excel, Word, & PowerPoint)
  • Intellectual curiosity with a strong desire to learn and grow
  • Proven leadership and excellence in professional, academic, and/or extracurricular experiences
  • Ability to collaborate as part of a team
  • Effective verbal and written communication skills

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com

Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.


Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.


Salary: USD 22.00 - USD 32.00 Hourly


Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.



To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
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