Academic Success Manager (m/f/d)
RELXPosition: Academic Success Manager - DACH Region
Location: Germany, Munich or Berlin
Languages: German and English
About our Team
In Global Medical Education, we are trusted partners to health education institutions worldwide. The Academic Success team focuses on faculty and student engagement, ensuring their success and satisfaction in adopting Elsevier solutions.
About the Role
As Academic Success Manager for the DACH region, you will be a trusted advisor to our customers while safeguarding the revenue base. You will identify new opportunities within health workforce education institutions and help them derive maximum value from our content and platforms through engaging training sessions.
Responsibilities
Drive demand for Elsevier e-solutions and content within the DACH healthcare education market
Generate opportunities for e-solutions and collaborate with the institutional sales team to convert leads
Identify key decision makers and position solutions effectively
Manage onboarding and implementation of educational e-solutions, particularly with faculty, students, and librarians
Support ongoing usage through face-to-face and online training, product presentations, and demonstrations
Collect customer feedback and share insights with Content, Marketing, Product, and Sales teams
Requirements
Strong team player with the ability to collaborate effectively within a matrix organization
Excellent communication and presentation skills with enthusiasm for sharing knowledge
Proven experience in customer-facing roles within academic, educational, content, or software organizations
Ability to establish rapport and credibility at all organizational levels
Knowledge of the structure and decision-making processes of educational institutions in the DACH region
Fluency in both German and English (native or near-native German proficiency required)
Willingness to travel up to 50% within the DACH region
Valid driving license
Work in a way that works for you
We support flexible working hours and promote a healthy work/life balance, with initiatives to support your well-being and long-term growth.
Join Us
We are committed to diversity and inclusion. At Elsevier, you will find an inclusive, innovative environment that values your contributions.
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