Account Manager
Axonify
Full-time
Remote
Worldwide
Axonify is the leading learning and enablement platform, redefining frontline performance and empowering companies to achieve unmatched customer experience (CX), higher sales, improved workplace safety, and lower turnover.
We are an AI-first solution, deeply committed to leveraging technology to solve real-world challenges for frontline teams. Our platform transforms slow, inconsistent, or unscalable work processes by integrating thoughtful AI, brain science, and personalized development. This approach ensures genuine impact, helping over 4 million people in 160+ countries unlock their full potential and achieve next-level performance. Our industry-leading 83% engagement rate demonstrates the power of our SaaS platform, which is built on a robust, future-ready AI foundation emphasizing crystal-clear data, continuous growth, and rigorous quality.
If you thrive on turning challenges into opportunities, believe in the collective power of "we," aren't afraid to innovate with a "Let's try this" attitude, and are ready to help us lead the charge in AI-driven enablement, we want to talk to you. Let's change the game together!
We are seeking a highly motivated and results-oriented Account Manager to join our Customer Success organization. In this role, you will be responsible for managing the retention and growth of a portfolio of existing accounts, securing renewals, and driving expansion through upsell and cross-sell opportunities. You will be a trusted advisor to your clients, understanding their business needs and aligning our solutions to their strategic objectives. Strong relationships and ongoing collaboration with the Customer Success and Customer Solutions managers will be critical to your success in this role.
This role reports to the Regional Vice President, Account Management and is an integral part of our Customer Success organization.
The impact you'll have:
- Achieve and exceed assigned quota targets for renewals, upsells, cross-sells, and services.
- Develop and execute strategic account plans to maximize revenue generation within your assigned accounts.
- Identify and pursue new business opportunities within existing accounts, expanding our footprint and deepening customer relationships.
- Build and maintain strong, long-term relationships with key stakeholders within your accounts, including C-level executives and procurement teams.
- Act as a trusted advisor, providing consultative support and guidance to your clients.
- Proactively address customer needs and concerns, ensuring a positive and successful customer experience.
- Collaborate effectively with Customer Success and Customer Solutions managers to effectively support the customer.
- Develop comprehensive account plans that outline key objectives, strategies, and tactics for each assigned account.
- Partner with Customer Success Manager to conduct thorough needs analysis and business reviews to understand customer challenges and identify opportunities for growth.
- Collaborate with internal teams (e.g., Sales, Product, Support) to align resources and deliver exceptional customer value.
- Develop and deliver compelling pricing proposals and presentations that clearly articulate the value of our solutions.
- Skillfully negotiate contracts and renewals, ensuring favorable terms and maximizing revenue potential.
- Effectively manage the sales cycle from opportunity identification to close, leveraging internal resources and best practices.
- Champion customer needs and feedback within the organization, contributing to product roadmap development and service improvements.
- Proactively identify and mitigate potential churn risks, ensuring high levels of customer retention and satisfaction.
- Accurately track and report on key account metrics, including revenue performance, renewal rates, and customer health indicators.
- Analyze account data to identify trends, opportunities, and areas for improvement.
- Utilize Salesforce.com to manage customer interactions, track progress, and maintain accurate records.
Relationship Management:
Strategic Account Planning:
Sales Execution:
Customer Advocacy:
Reporting and Analysis:
The things you bring:
- 5+ years of proven success in a B2B SaaS account management or sales role, preferably with experience managing enterprise accounts. Experience in selling to frontline and/or HR audiences is a plus. Selling LMS/training software is also a plus.
- Customer-centric approach with a genuine desire to understand and solve customer challenges. Proven ability to advocate for customer needs and build strong, long-term relationships.
- Deep understanding of the SaaS industry and the ability to articulate the value proposition of our solutions in a way that resonates with customer needs. Experience with value-based selling methodologies.
- Exceptional communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels. Proven ability to collaborate effectively with cross-functional teams.
- Highly motivated and results-oriented with a strong growth mindset and a passion for exceeding customer expectations. Demonstrated ability to learn quickly and adapt to changing environments.
- Proficiency with CRM software (e.g., Salesforce) and other sales enablement tools. Data-driven with the ability to analyze account performance and identify areas for improvement.
- Demonstrated experience in developing client relationships, prospecting and negotiation skills, with the ability to take an opportunity from lead through to close.
- Commitment to presenting and demonstrating our solution by travelling to customer locations within North America up to 25% of the time when appropriate.
It's ok if your experience doesn't check every box! If you check off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.
Work location:
At Axonify, we embrace a hybrid-flexible work environment that allows you to choose the best location to support your day the majority of the week. Whether that location is your home office or one of our Axonify offices, located in Waterloo and Toronto, Ontario, you choose.
Wednesdays hold a special place in our calendar as Axonifers, in a commutable distance, gather together in one of our offices for “Work from Work Wednesdays." These face-to-face interactions energize our week with meaningful connection and foster collaboration and innovation. Let’s chat more about our flexible working arrangement!
You will be provided with the tools, resources and support to ensure your success.
The things you’ll enjoy:
An impactful product that gives back to the communities and frontline workers that support our everyday lives.
People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering.
A diverse team that celebrates unique perspectives and experiences that add richness to our culture.
Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves.
Our Perks
Ready to join the team? Here’s what’s next.
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify by visiting us at www.axonify.com/careers
We believe our team’s unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team.
We want to remove barriers that may limit you from joining Axonify. Email us at accessibility@axonify.com to let us know how we can provide you with reasonable accommodations through our candidate journey.