Account Manager

Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we’re looking for you!

We’re looking to expand our Sales/Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible. 

The Account Manager role is a part of the Sales/Customer Success team. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is to increase customer value and “stickiness” through expansion. You will upsell and cross-sell additional features to customers within your territory. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way. 

Responsibilities:

As an Account Manager, you will:

• Upsell and cross-sell additional features of the FMX software 
• Convert leads generated by the retention team and generate leads within assigned territory
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers’ goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns 
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
• Travel to customer events; approximately 1-3 events per quarter

Experience & Qualities:
What are we looking for in this role?

• A proven knowledge of the FMX software 
• A track record of exceeding quota 
• The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor 
• Advanced in Microsoft Office, specifically Microsoft Excel 
• Excellent at building and nurturing relationships 
• The ability to effectively communicate with customers, while empathizing and understanding what success means to them 
• An understanding of when to proactively reach out to customers 
• Proficient in the basics of Salesforce data schema and configuration 
• The ability to prioritize and manage time effectively 
• Flexibility to occasionally work outside of our FMX standard operating hours
• Effective communication skills and the ability to build rapport with customers and executives 
• Experience transforming customer conversations into business-driving relationships
• An innovative way of thinking to creatively solve problems 
• A positive, customer-centric attitude 
• Self-motivation to complete work in a timely manner 
• Commitment to continuous improvement and are coachable 
• Effective presentation and negotiation skills 
• Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity