Account Manager | AllConnect

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This is a hybrid opportunity. Candidates are asked to report to our Fort Mill, SC office, 4x per week, Monday through Thursday and work remotely on Friday. 

We are seeking a highly organized and proactive Account Manager to join our team and play a key role in managing partnerships, compliance oversight, fraud prevention, and system escalations for our Allconnect SaaS platform partners. This is a new, strategically important role designed to improve operational efficiency, reduce revenue leakage, and elevate partner satisfaction through streamlined process management and faster issue resolution.

The ideal candidate will not only manage partner-facing relations and compliance-related tasks but will also be responsible for analyzing and organizing internal processes and procedures within the Allconnect SaaS platform. This dual focus ensures both tactical execution and long-term operational improvements.

What You'll Do:

• Compliance & Fraud Prevention:
  Monitor, investigate, and resolve partner compliance and fraud cases. Ensure all activities meet industry and partner-specific regulatory standards.
• Escalation Management:
  Act as the primary point of contact for ISP and partner system issue escalations (5–8 ISP escalations and ~10 system issues per week). Prioritize and coordinate cross-functional responses for timely resolution.
• Process Analysis & Optimization:
  Audit and organize current operational procedures and workflows within the Allconnect SaaS platform. Identify bottlenecks and implement scalable process improvements to enhance efficiency.
• Partner Communication & Support:
  Maintain transparent and timely communication with partners to foster trust and satisfaction. Ensure issues are clearly tracked, updated, and resolved to partner expectations.
• System Monitoring & Reporting:
  Provide regular reports and analysis on fraud trends, compliance issues, and system performance metrics. Recommend improvements based on data-driven insights.
• Internal Collaboration:
  Work closely with the Account Management team to offload operational burden, allowing them to focus on growth and revenue-driving initiatives.

What We're Looking For:

• 2–4 years of experience in an account coordination, partner operations, or client success role—preferably within a SaaS, telecom, or digital marketing environment.
• Proven ability to manage compliance, fraud, or technical issue escalations with attention to detail and urgency.
• Strong analytical mindset with experience in process documentation, SOP development, and workflow optimization.
• Excellent organizational, communication, and interpersonal skills.
• Experience working with SaaS platforms, CRMs, ticketing systems, and reporting tools.

Compensation

• USA Compensation Range: $60,000 - 85,000
  • *Note actual compensation is based on geographic location, qualifications, and experience. 

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.