Account Manager- Partnerships
GrubhubWhy Work For Us
Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
About The Opportunity
The Account Manager, Partnerships is the key contact for all Grubhub Marketplace Enterprise-level accounts. You will be expected to develop successful client partnerships by overseeing day to day tasks while building the value of Grubhub.
Your goals will focus on the launch, retention, account maintenance, and revenue generation of group accounts. You’ll be charged with onboarding the brand and supporting a go-to-market strategy with key stakeholders, driving the technical integration, operation and launch deadlines. Working with internal stakeholders, you will be in charge of coordinating across multiple engineering and operational teams to help ensure a successful launch. Post-launch, you will be communicating with restaurant partners on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account on the Grubhub platform.
The Impact You Will Make
Coordinate each phase of a successful and timely rollout: requirements, integration, implementation, training, and client side launch
Function as a product expert and technical translation resource for clients
Expand customer footprint and services adoption through exemplary customer service and demonstrating Grubhub value proposition
Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results
Educate decision makers about Grubhub’s products that will enhance their experience on our platforms. Maximize the value we can provide to every enterprise account in your portfolio
Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams and to the client
Assist restaurant brands in attracting new diners and increasing orders while maintaining a high quality of service to diners
Complete Account Reviews at least every three months with corporate primary contacts
What You Bring to the Table
Bachelor’s Degree preferred or highschool diploma/GED
3-5 years experience in working with strategic accounts in a sales, marketing or account management capacity
Organizational skills like ‘whoa’, you’ve mastered running simultaneous projects
Passion for the hunt and a proven prowess for overcoming obstacles
Proven ability to thrive in a rapidly changing environment
Excellent communication skills. Good listener, capable of comprehending client issues and translating them into an appropriate solution
Proven ability to work across many departments to solve problems and achieve results
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce and JIRA a plus
Strong problem solving skills and comfortable analyzing and articulating data
Dynamic personality who possesses a positive attitude and desire to be great
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location.
Illinois: $66,000-$98,800 ($82,500 - $123,500 range)
Wonder Group uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks!
Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.