Analyst, Sales Insights

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Purpose

The Sales Insights Analyst plays a critical role in shaping data-driven sales strategy by

leveraging a deep understanding of the sales funnel—from lead to install. The role is responsible for measuring performance across each stage of the funnel, evaluating return on investment (ROI), and using insights to guide leader decision-making. Using raw data, to identify trends, issues, and opportunities, transforming complex datasets to gain a holistic-view of employee metrics and automate processes to streamline output. They will deliver enterprise-wide dashboards & reports that improve visibility and understanding of sales metrics. They will provide clear, value-added commentary to support decision-making, helping the business identify gaps and unlock opportunities to exceed revenue and sales targets.

Maintaining high-level competency and alignment of key metrics, pipeline funnel, and KPIs as well as the ability to gain new skills within data analytics tools and systems will be key to success in this role. 

Duties & Responsibilities

• Maintain high levels of quality, accuracy and process consistency in data reporting & analytics initiatives.

• Filter, clean, organize, and prepare data reports while implementing formula corrections or additions.

• Identify, analyze, and interpret trends or patterns in complex data sets.

• Own the delivery of accurate and timely weekly, monthly and quarterly sales KPI reporting.

• Streamline reporting processes through automation, reducing manual reporting time.

• Deliver enterprise-wide dashboards & reports that support strategic decision-making.

• Implement data analytic methodologies to process results, using storytelling to explain trends & outcomes.

• Ensure all outputs—such as dashboards, decks and scorecards—clearly communicate performance and drive action.

• Improve visibility & understanding of the sales pipeline with granularity that enables our ability to track detailed performance through the funnel levels e.g. lead to install right down to rep level insight e.g. productivity by seller.

• Partner with cross-functional leaders to translate technical insights into clear, business-focused language to improve understanding of results.

• Collaborate effectively with stakeholders across all levels, demonstrating strong interpersonal skills to ensure alignment and engagement.

• Act as a trusted business partner to Sales Leaders and internal/external stakeholders, empowering them with actionable insights and strategic direction that aligns to the specific priorities for each leader and cohort.

Competencies / Behaviours

• Background in Analytics, particularly in Sales Performance Analysis (suggested minimum of 1 year experience)

• Strong foundational understanding of an end to end sales funnel

• A good understanding of Salesforce (or similar CRM)

• Ability to manipulate, organize and process large quantities of complex data, identify and articulate relevant trends

• Skilled in designing and delivering clear, insightful dashboards and reports, supported by performance-driving commentary and relevant KPIs

• Proactive in streamlining, automating, and innovating reporting processes, reducing manual effort and improving efficiency.

• Strong data analysis and querying skills (examples include: experience with SQL, Excel/Sheets, Power Query), and ability to manipulate, transform, and extract insights from large datasets (examples include: Looker Studio, Power BI, Tableau).

• Strong interpersonal and communication skills (written, oral and presentation)

• Works well under tight timescales and able to prioritise effectively

• Ability to identify trends, patterns, and anomalies in complex data sets and translate findings into actionable insights.

• Highly resilient, self-motivated, and goal oriented with the ability to innovate and iterate quickly 

Qualifications

• Bachelor's Degree

• Relevant experience or degree in a related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.

• Typically a minimum of 1 year experience in an analytics role

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.