Associate Account Manager, Platform

Who we are

DV is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DV solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance.

Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem that help build a better industry.

What you’ll do

The Associate Account Manager (AAM) is an entry-level position that provides internal support to the Programmatic & Platform Client Service team across a variety of job responsibilities with a heavy emphasis on process and project management.  This person will support the Platform Account Managers & clients with servicing all aspects of customer accounts and relationships. They will be responsible for creating, scheduling and pulling various reports through various dashboards & user interfaces (UI). The Associate Account Manager will work closely and collaboratively with Account Managers, Sales, Implementation, Product Management and Sales Engineering to deliver excellent customer service and solutions to our clients. 

This is a task-oriented position that requires someone who is able to stick to daily deadlines, is highly organized & has a strong eye for detail. This stepping stone position is ideal for individuals seeking to gain exposure to the fast-paced world of a digital ad technology company.

• Responsible for the operational support of Platform & Programmatic Client Service Team 

• Assist in entering billing details, provide billing updates and general operational support tasks

• In charge of creating & submitting tickets through internal ticketing systems

• Identify patterns and proactively surface ideas to improve features, processes, productivity and efficiency

• Analyze data & supply recommendations that assist with client emails and optimization strategies

• Send various types of alerts, notification emails and responses to clients

• Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues

• Special workflow projects as identified by management leading to close collaboration with the Strategic Platform Operations Lead

• Examples of special projects include: Collaborating with technical teams to automate programmatic workflows. Improve presentation and data sharing mechanisms for client meetings.

• Manage & Input data for detailed integration documents and version control 

• Work closely with Product Managers on escalations and platform coordination 

Who you are

• 1-2 years overall work experience

• Project Management Experience

• Bachelor’s Degree or equivalent/higher level of education

• Understanding of Microsoft Excel 

• Self-motivated, independent thinker and a team player, who will hit the ground running and has strong problem-solving skills

• Ability to handle multiple deliverables with tight deadlines and manage competing priorities

• Outstanding written and verbal communication skills, capable of conveying issues clearly

• Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach

• Passion and desire to play a key role in driving new business to success in the advertising technology space

• Experience in Client Services or Account Management is a plus but not a requirement

• Understanding of the online advertising industry is a plus but not a requirement

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $43,000 to $80,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!