Benefits Consulting Practice Account Manager (Work Remotely from Anywhere in the U.S.)
BusinessolverSince 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
The Benefits Consulting Practice (BCP) Account Manager is a strategic role responsible for day-to-day account management of client elected coverages through partner carriers/vendors. This position builds and maintains trusted relationships with clients and partners by identifying, analyzing, communicating, influencing, and demonstrating the value of elected coverages. Furthermore, this individual will serve as a primary facilitator to lead integrations, resolve administrative issues, and recommend best practice approaches with clients and partner carriers/vendors.
Key Responsibilities:
- Build and maintain strong relationships with clients and partner carriers/vendors.
- Lead integration efforts for new coverages and vendor partnerships.
- Resolve administrative and operational issues efficiently and professionally.
- Analyze client needs and recommend best practice approaches to coverage strategy.
- Communicate the value and impact of elected coverages to clients and stakeholders.
- Collaborate cross-functionally with internal teams to ensure alignment and execution.
Essential Duties:
Partnership Development
- Champion Businessolver’s mission, vision, and values, fostering a collaborative team environment.
- Build and maintain strategic partnerships with carriers, vendor partners, and internal teams.
- Develop and maintain best practice documentation, including playbooks, engagement guides, and SOPs.
Partner and Client Engagement and Support
- Lead recurring meetings and project sessions with partners, clients, and internal teams.
- Collaborate with stakeholders to resolve escalations and ensure service excellence.
- Maintain accurate and current partner information, including services and pricing.
- Track partner performance using scorecards, KPIs, ROI models, and trend data.
Operational Integration and Training
- Analyze and configure file requirements and operational processes for seamless integration.
- Train partners on Businessolver’s products, services, and value proposition.
Adaptability and Ethics
- Take on additional responsibilities as needed, demonstrating flexibility and initiative.
- Uphold organizational policies and maintain high ethical standards.
Qualifications:
- Minimum of 5 years of experience in account management, benefits administration, or a related field.
- Proven ability to manage client relationships and vendor partnerships.
- Strong project management, analytical, communication, and problem-solving skills.
- Experience with benefit coverage programs and carrier/vendor integrations.
- Ability to influence stakeholders and drive strategic initiatives.
- Proficient in Microsoft Office (especially Excel), Salesforce, and familiar with XML, EDI, and data mapping tools.
The pay range for this position is 89K to 111K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to receive an annual incentive bonus based on performance.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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