Bilingual Sales & Customer Care Representative - Online Hiring Event

Job Description:

Join AT&T in 2025! SAVE the date to connect to our online Hiring event on Thursday Augst December 10th! This is your opportunity to be selected and secure your job as a future voice of AT&T – a global leader in communications and technology!

Apply to get registered to our event and receive the link to join our event at any time you are available from 9:00 am to 5:00 pm and get selected!

Jobs available are for Inbound Bilingual Sales & Sr Customer Care Jobs. Offering unmatched service is rewarding in many ways, starting with an enhanced salary.

• For the sales job: Monthly Base Salary: MXN$20,775 (before Taxes) plus an average monthly bonus of MXN $8,000, when you meet your sales and service targets.
• For the Customer Care job: Fixed based salary.
• All jobs include:
• Monthly Grocery vouchers MXN $1,519 every 14 days
• Monthly Restaurant vouchers MXN $1,216 every 14 days
• Life Insurance
• 15 days of Christmas Bonus
• Vacation days, plus three personal days, onsite medical and more.
• 50% discount on five lines of AT&T Wireless service.
• Paid training starting from the first day.

What you’ll bring:
Available to start on September 2025.
Advanced Conversational English to converse seamlessly with U.S. customers.
Previous experience in sales or customer care, billing, collections, or similar roles is highly desired.
Ability to train/work 40 hours per week during operation hours from 7:00 am to 6:15 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)
Ability to work in the office 100% of the time.

SAVE your place in AT&T! We are already open for 2025, but the seats are limited so apply NOW, get selected in November and start in January 2025.

What you’ll do:

• Provide customer service & billing support, solve any issue related with a customer´s account.
• Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
• Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
• Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
• Type of sales: Upgrades, package change, adding new services, plan change

Is it a remote job? This is NOT a remote job.  This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process.  We do NOT currently offer remote or hybrid job opportunities.  

Connect with your future today.  Apply now!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.