Business Consultant Sales
Sabio
Full-time
Remote
Worldwide
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Business Consultant with exceptional analytical, communication, and business management skills.
The successful candidate can expect to assist our clients as they seek to implement significant programmes of change within their contact centre operations. The consultant's responsibilities will include reviewing and analysing different aspects of our client’s business, compiling data and reports, presenting recommendations, and guiding the implementation of new projects. Other responsibilities will include analysing operational procedures, writing detailed reports on findings, guiding our clients through necessary change, and implementing and managing alternative strategies for both the management of their operations and the technologies that underpin them. To be successful you should have expert business knowledge; be able to quickly identify key business problems and develop creative solutions to address them. Ideal candidates will have several years’ experience in the field, and a broad knowledge across multiple sectors. A top business consultant should have outstanding research skills, should be able to evidence exceptional problem-solving abilities and demonstrate exceptional communication skills.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Business Consultant with exceptional analytical, communication, and business management skills.
The successful candidate can expect to assist our clients as they seek to implement significant programmes of change within their contact centre operations. The consultant's responsibilities will include reviewing and analysing different aspects of our client’s business, compiling data and reports, presenting recommendations, and guiding the implementation of new projects. Other responsibilities will include analysing operational procedures, writing detailed reports on findings, guiding our clients through necessary change, and implementing and managing alternative strategies for both the management of their operations and the technologies that underpin them. To be successful you should have expert business knowledge; be able to quickly identify key business problems and develop creative solutions to address them. Ideal candidates will have several years’ experience in the field, and a broad knowledge across multiple sectors. A top business consultant should have outstanding research skills, should be able to evidence exceptional problem-solving abilities and demonstrate exceptional communication skills.
Key Responsibilities
- Work with the Benelux Go-to-Market team (Sales and Solution Architects) on strategies to support Sabio clients and prospects in their CX journeys.
- Meet with and advise our client’s senior management throughout the consultation process.
- Determine business needs, identify weakness and address problems.
- Assess and analyse business practices and procedures.
- Conduct interviews with our client's employees, management team and other stakeholders.
- Run focus groups and facilitate workshops.
- Collect and interpret relevant information and data.
- Identify issues and form hypotheses and solutions.
- Develop plans to drive change and improvement.
- Prepare business proposals and presentations.
- Compile and present findings and recommendations to clients.
- Implement recommendations or solutions and ensure the client receives the necessary assistance to ensure successful delivery.
Behaviours
- Proactive behaviour, always looking to support customers in delivering Brilliant CX.
- Team player, ability to work with business & IT people, work in political environments
- Relationship builder, ability to build a long term sustainable business relationship with client stakeholders
- Challenger, able to challenge the status quo