Business Development Director

About the Role

This is a high-impact role focused on identifying, qualifying, and converting new business opportunities. You’ll be the catalyst for growth, mobilising internal teams and resources to pursue strategic prospects and lead them through the full sales cycle—from discovery and qualification to proposal, negotiation, and close.

You’ll bring a strong network, a consultative approach, and a relentless focus on results.

Key Success Metrics

• Pipeline generation
• Win rate
• New sales value (IYR and TCV)
• Bid Net Margin
• Client acquisition

What you’ll be doing:

• Develop and execute bold sales strategies to drive ambitious new business growth
• Collaborate with marketing to generate demand and build a robust pipeline
• Leverage your personal network and strategic partnerships to unlock new revenue streams
• Lead consultative sales engagements that deliver measurable business outcomes
• Partner with Solution Architects and Product & Innovation teams to shape compelling propositions
• Own pursuit plans and win strategies for all sales engagements
• Identify performance risks and implement gap closure plans
• Champion a data-driven sales culture, ensuring Salesforce is used as the single source of truth

Essential Experience & Capabilities:

• A true new business hunter with a proven track record of winning and closing high-value complex deals
• Exceptional business writing and proposal development skills
• Deep experience in complex solution selling and value-based consultative sales
• A confident communicator who builds trust quickly and inspires client confidence
• Strong market and competitor analysis capabilities
• Skilled in stakeholder management, operating at executive level with clients, partners, hyper-scalers and internal teams
• A growth mindset and commitment to continuous improvement—for self and others

Why Capita Experience? We’re a people-powered business, supported by cutting-edge AI and data insights. Our hybrid working model offers flexibility, and our culture is built on trust, innovation, and continuous improvement. Join us and help shape the future of customer experience.

What’s in it for you? 

• Offering a competitive salary 
• Able to work from home with the expectation to travel when required.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next: 

• Choose apply now to fill out our short application and attach your CV
• If your experience and skills are a match, we will contact you to discuss the role further

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. 

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.