Client Account Manager Client Services
Cadogan Tate Group
Full-time
On-site
London, UK
Cadogan Tate is recognised as the market leader in Fine Art logistics, with full service operations across the USA, London and Paris. Our reputation is built on providing exemplary service to collectors, designers, galleries and museums around the world. This service is underpinned by our values which inform the way we look after our clients and employees.
The role involves managing an existing portfolio of client accounts by developing strong relationships and expanding the range of Cadogan Tate products and services utilised by each client. It also includes generating new sales opportunities and identifying prospective clients, while maintaining a comprehensive overview of both current and potential client accounts across various market sectors. The position requires managing multiple projects simultaneously and targeting new clients and sectors to drive increased margins and profitability. Additionally, the role encompasses providing project management and coordination to ensure the successful delivery of all operational requirements on behalf of Cadogan Tate.
The role involves managing an existing portfolio of client accounts by developing strong relationships and expanding the range of Cadogan Tate products and services utilised by each client. It also includes generating new sales opportunities and identifying prospective clients, while maintaining a comprehensive overview of both current and potential client accounts across various market sectors. The position requires managing multiple projects simultaneously and targeting new clients and sectors to drive increased margins and profitability. Additionally, the role encompasses providing project management and coordination to ensure the successful delivery of all operational requirements on behalf of Cadogan Tate.
Key Responsibilities
- Ensure all shipping aspects of Cadogan Tate Group’s client requirements are adhered to particularly the service specifications.
- Taking ownership of and managing the whole client experience of the shipping process ensuring client satisfaction and expectations are exceeded.
- Forward planning of all operational requirements to ensure adequate resources are available.
- Representing Cadogan Tate Fine Art in all Cadogan Tate Group shipping matters.
- Liaising with clients/customers regarding their consignment or status of their project.
- Managing the resolution of any dispute or operational problem as far as possible. Recognizing when to seek further approval or authorization for a particular course of action and refer to line manager.
- To ensure compliance with all HR policies and procedures and all other Company policies and procedures in place.
- To adhere to all Health & Safety policies and procedures.
- To act at all times in the best interests of Cadogan Tate, its customers and employees.