Client Success Delivery Sr. Specialist (LatAm)
AnsiraThe Client Success Delivery Team is responsible for the successful delivery of contracted projects and services for our customers. We serve as the primary client contact for all deliverables for the given account, including gathering requirements, order management, executing and coordinating execution with internal Ansira’s departments, providing timelines, status updates and managing hours for all client deliverables. Clients Success is also responsible for the education and training of clients and their end users on Ansira’s products and services.
We are a passionate and diverse group that aspires to be the best place for the best people, and we’re looking for talented individuals to accelerate our exponential growth as we continue to make our clients successful. If you are looking for a stimulating and fulfilling role, come join us
Bachelor’s degree or equivalent experience, in marketing, advertising, or a related field
4+ years of advertising, client management, or project management in a SAAS environment preferred
Advertising knowledge or experience preferred
Responsibilities
Responsible for on-going day to day client deliverables on assigned accounts though both execution and supervision of junior associates by assigning and overseeing workload as directed with Manager support.
Provide tactical marketing execution on client initiatives
Responsible for ongoing day-to-day client relationship management on assigned accounts
Manage all aspects of technical and creative projects for assigned accounts, including project planning, execution, timing, functionality, troubleshooting, quality, and cost
Provide problem recognition, research, isolation, and resolution steps with Manager support.
Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
Responsible for updating and maintaining client training and knowledge documentation
Demonstrate a deep understanding of Ansira's product and service offerings and share examples and case studies that will help support the client’s objectives
Attend and participate in client calls, manage status reports and provide meeting minutes.
Able to identify issues, report and oversee to resolution with Manager support
Requirements
Excellent project management and communication skills
Detail-oriented with great project management and time management skills
Strong interpersonal skills, ability to work with cross-functional teams
Must possess a strong work ethic, be self-motivated and have a team player mentality
Ability to manage multiple projects in a fast-paced environment
Must possess a strong work ethic, be self-motivated and have a team player mentality
Must be thoroughly computer literate and able to learn new software and applications quickly
Minimal travel may be required