Client Success Manager

OVERVIEW:  

Play a vital role in Guidepoint’s success.  

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.  

This is a hybrid role located in London. 

What You'll Do:  

• Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
• Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
• Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts 

What You Have:  

• Bachelors or masters degree from an accredited University  
• 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
• Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
• Excellent communication skills, with the ability to distill complex issues into clear and concise messages
• Intellectual curiosity, adaptability, and a team-first collaborative approach
• Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results  

What We Offer: 

• Competitive Compensation & Performance-Based Incentives
• Career Growth & Leadership Development
• Hybrid Work Model for flexibility
• Comprehensive Medical Coverage through BUPA
• Pension & Financial Benefits
• 22 Days Paid Annual Leave (increasing with tenure)
• Engaging Company Culture (Summer Fridays, and year-round sports & team-building events)
• Office Perks (Snacks, beverages, and a collaborative work environment) 

About Guidepoint 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of over 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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