Client Success Manager (Profitcents)
Abrigo
Full-time
Remote
Worldwide
Description
Abrigo provides technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.
This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day.
We drive client growth and engagement through ProfitCents - a leading financial analysis platform. Our solutions fuel key insights through benchmarking, industry analytics, and forecasting models.
As a Client Success Manager, you will work directly with our customers to maximize ProfitCents utilization and ROI. You will have daily product use discussions, provide detailed product training, lead new client implementation and ongoing customer technical support. This position will be located at our office in Raleigh, NC, Austin, TX, or remote.
What You’ll Do:
- Own the entire customer experience for a portfolio of accounts, establishing great relationships as a trusted/strategic advisor to deliver customer success & satisfaction
- Manage and close license renewals at time of expiration date targeting price increases based on licensed products
- Solve account level, as well as basic technical level issues related to our software and customers end systems
- Programmatically manage account escalations, past-due invoices, contracts and service agreements
- Detect, report, forecast, and mitigate customer risk to identify and develop account planning to assist sales in enabling account growth
- Proactively outreach to prospects and close business within the ProfitCents/SVS valuation platforms
- Stay current on industry and suite of services and products to meet account needs
What You’ll Need:
- BA/BS degree or equivalent years of experience and 3+ years customer service experience in accounting and/or technical services environment
- Proven ability to manage multiple projects at the same time while also paying close attention to details
- Proven account management or relevant experience
- Ability to work and communicate with senior/executive level partners
- Demonstrated ability in communicating and understanding more complex technical issues
- Excellent written and oral communication skills across multiple channels (email, phone, etc.)
- Ability to travel as needed (5%)
- Demonstrated ability of retaining high level of customer base (80%)
- Occasional travel required for team events to support engagement, relationship-building, and key decision-making
What You’ll Get:
- Market competitive total rewards package
- To be part of the Heart & SOUL of a winning company with an inspiring mission
- The opportunity to Make Big Things Happen
- Competitive salary along with full health benefits with an HSA option
- Flexible PTO and bank holidays
- 401(k) plan and company match
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.
Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] with the subject line accommodation