Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote)

White Collar Factory (95009), United Kingdom, London, London

Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote)

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualise the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognised as one of the best companies to work for.

About this role

We are looking for a passionate individual to join our growing Itinerary design team at Velocity Black. The individual should have a background in working with high net worth individuals to provide tailor-made itineraries aligned with client preferences. We are looking for a high-energy, self-motivated individual that is dedicated to elevating the client travel experience to the extraordinary.

What you’ll do

• Create tailor-made end-to-end itineraries including all accommodation, transportation, experiences, and trip concierge.

• Take ownership of all aspects of the member’s trip booking experience from initial request to feedback upon return. 

• Providing comprehensive and accurate travel documentation 

• Hit/exceed individual and team targets 

What we are looking for:

• Excellent knowledge of the luxury travel industry

• Team-oriented, highly collaborative

• Excel in a fast-paced and high-pressure environment

• Attention to detail and highly organised

• Strong ability to multitask and prioritise

• Clear and confident communicator

Where and how you'll work

This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

What you should know about how we recruit

 We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

  

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.