Customer & Commercial Excellence Senior Specialist - Remote Sales EMEA

Additional Locations: Italy-Milan; France-Île-de-France; Germany-Düsseldorf; Spain-Madrid; United Kingdom-Hemel Hempstead

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer & Commercial Excellence Senior Specialist – Remote Sales EMEA

Purpose Statement

The purpose of the Customer & Commercial Excellence Senior Specialist – Remote Sales EMEA role is to be a “change management agent” by supporting the transformation of the Remote Sales program in EMEA towards a digitally differentiated sales force.

As we are implementing tools, process and solutions to enhance our customer experience digitally and enhance our remote selling capabilities, there is a high need to coordinate the implementation of this effort. This role will be to also include to prepare the change management to help the whole Remote Sales team adopting new behaviors. This position is responsible for creating programs to develop and implement systems, procedures and KPIs necessary to achieve this vision. Additional focus will be on working to develop common systems to leverage areas of synergy and utilize best practices.

This role will report directly to the Remote Sales EMEA Director and collaborate closely with the Remote Sales management team to prepare and coordinate the execution of key transformation projects. She/he will work in a highly matricial organization.

Key Objective of the role:

Process enhancement & Tools

• Act as business leader in projects, implementing new processes and tools within the organization. Creating associated program to develop them. Drive adoption and training programs
• Continuously improving & optimizing our processes and develop new capabilities

• Partnering with the CoE to optimize processes and ensure successful integration of EMEA/Global initiatives
• Take the lead on developing our RS digital roadmap.
• Capture VOC from both external and internal parties, work together with cluster RS managers on execution

Sales Analytics

• Identifying reporting needs, facilitating design of dashboards and supporting rollout and adoption in Remote Sales team. Defining data and the process to capture that data to make business decisions
• Working with analyst and FP&A to support key commercial processes like territory and target setting, StratPlan and ad hoc analysis to deep in any identified areas.
• Provide insights and data to the RS EMEA team to help decision making and business cases for change

What we are looking for:

• At least 5 years in a similar role
• Leadership without authority
• Working in a highly matricial organization
• Strong communication, interpersonal and relationship building skills
• Ability to lead projects
• Strong analytical skills
• Direct CRM experience, preferably in Sales cloud, and in other relevant tools for Remote Sales organizations.
• Excellent understanding of the Commercial function preferably in the Medical Device industry. Previous exposure to a Remote Sales environment would be a plus.
• Good understanding of business Information and Reporting Systems
• Fluent in English

Location: This role is to be located in one of our hubs in Western Europe (Voisin le Bretonneux, Milan, Madrid, Hemel-Hampstead, Dusseldorf) with flexibility to work from home a couple of days per week.

Requisition ID: 612453

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!