Customer Success, CTV

We’re seeking a proactive and strategic Customer Success Manager to join our team with a specific focus on CTV publishers and partners.This role is a key-role to build our CTV business ensuring the success and growth of our CTV product and includes managing onboarding, retention, and expansion for CTV customers.

You’ll have a unique opportunity to help develop the EXCO CTV offering, serve as the primary point of contact for CTV partners, collaborating cross-functionally with Product, Sales, Ad Ops, and Engineering teams to ensure clients are successfully integrating, optimizing, and scaling their use of our AdServer and CTV product.

Our Story:

At the heart of every digital revolution, there's a story. Ours began in 2012, with a vision of creating a publisher video platform that offers all the necessary tools, innovation, and knowledge publishers need to fully optimize their websites with video. 

Through machine-learning and AI technology, EX.CO empowers publishers to own their video content and monetization strategies to maximize revenue. Our platform offers global publishers unparalleled access to best-in-class ad serving, monetization, content automation, and video recommendation. 

Trusted by some of the leading publishers globally including The Arena Group, CBSi, Hearst, Nasdaq, VICE, and more, EX.CO’s platform helps publishers boost audience engagement and increase revenue. Our success is a direct result of our dedicated team located around the world and visionary backers including The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures.

At EX.CO's core is a passion for reimagining the video space and an unyielding commitment to those who rely on us. And now, we're looking for remarkable talent like you to join the next chapter of our story. 🌟

What You'll Do:

• Own and manage the end-to-end customer journey for CTV clients- from onboarding to ongoing success and growth
• Deeply understand customer needs and business goals to drive value and ROI through EX.CO’s CTV products
• Build strong relationships with client stakeholders and serve as the trusted advisor on best practices and product capabilities
• Lead onboarding processes, including technical integration, product training, and performance optimization
• Responsible for planning and preparing QBRs, leveraging performance data to provide actionable insights, showcase value to clients, and strengthen customer relationships
• Monitor performance and proactively identify opportunities for improvement or expansion
• Collaborate with internal teams to troubleshoot, escalate, and resolve client issues swiftly

What We’re Looking For:

• 2-4 years of experience in a Customer Success, Account Management role within digital advertising
• Experience working with ad servers in context of CTV platforms, video advertising formats (VAST, RTB, Prebid), SSPs/DSPs
• Strong technical aptitude with a customer-first mindset
• Proven track record of managing complex client relationships and delivering results
• Excellent communication and presentation skills
• Ability to work cross-functionally in a fast-paced, evolving environment
• Passion for innovation and the evolving CTV landscape

**The pay range for this position in New York is $80,000 – $120,000