Customer Success Engineer
CensysCompany Background
Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Role Summary:
In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.
What You’ll Do:
- Partner closely with the entire Customer Success organization to provide a world class customer experience
- Provide assistance for high volume support requests ranging from simple to complex
- Provide customers with best practices to maximize usage of Censys products
- Work to reduce time to value for the customers by guiding operational workflows for the customers
- Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now
- Serve as a customer advocate in influencing product roadmap and improvements
- As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise
What You’ll Bring:
- 2+ years of experience in a technical, customer facing role
- Basic knowledge of security tooling, cloud providers, and the information security industry
- Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
- Comfortable using REST APIs and Python
- Excellent communication and presentation skills
- Excellent organizational and troubleshooting skills
- A resourceful, figure-it-out and we-can-do-this attitude
- Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
- A burning desire to work with really great customers and build easy to use applications and integrations
For candidates located in a high cost of living location, the base salary range will be $110,000 USD to $130,000 USD + bonus eligibility and equity.
For candidates located in any other location, the base salary range will be 88,000 to 105,000 + bonus eligibility and equity.
In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.
This role is located remotely with no expectation to come into an office, but must be located in either Eastern or Central Time Zones.