Customer Success Executive

Company Description

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. 

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform. 

Job Description

Join our team and you’ll be responsible for building and nurturing relationships with our customers, ensuring they gain maximum value from the products and services they’ve invested in. In this role, you’ll collaborate closely with Sales and other internal teams to drive customer success, satisfaction, and retention. You’ll play a key part in helping clients fully understand and utilise all the products available to them, supporting their goals with a proactive and consultative approach to maximise product usage across the board.
We're looking for someone who is enthusiastic, customer-focused, and confident working in a fast-paced, collaborative environment. 

Your responsibilities:  

• Manage a large volume of SMB customers, ensuring strong relationships and driving excellent customer experience and satisfaction.
• Engage proactively and reactively to maximize product usage, identifying opportunities for additional solutions to increase revenue.
• Lead client onboarding with approved tools, presentations, and timelines, while training clients on TotalJobs products and solutions.
• Serve as the subject matter expert on product utilization and performance.
• Identify risks and employ effective strategies to mitigate them.

Qualifications

• 1+ years’ experience in a similar B2B account management role managing large portfolios of client accounts
• Demonstrable experience of balancing multiple competing priorities
• Prior experience in using technology to deliver automated customer journeys and experience
• Demonstrable experience of working proactively to help clients utilise the products and services they've purchased
• Experience in onboarding clients desirable

Additional Information

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer: 

• 29 days holiday allowance + bank holidays   
• Private medical and dental healthcare   
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)   
• 24/7 Employee Assistance Programme 
• Life Assurance Cover  
• Cycle to work scheme   
• Hybrid working model  (3 days working from the office)
• Volunteering days   
• and you can bring your dog to the office on Mondays and Fridays!   

Our commitment 

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.  

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:  

• Armed Forces Covenant: Silver Award, Employer Recognition Scheme 
• EcoVadis: Bronze Award 
• Fertility Friendly Employer, accredited by Fertility Matters at Work 
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024 
• Stonewall: Gold Award 
• Stonewall: Top 100 Workplace Equality Index (85)