Customer Success Executive Ireland Customer Success
Group GTI
Full-time
On-site
Dublin, Ireland
About the role
To delight our customers by exceeding attraction expectations, providing exceptional customer service and demonstrating in depth knowledge of our audience and platform to secure yearly subscription renewals and upgrades.
To delight our customers by exceeding attraction expectations, providing exceptional customer service and demonstrating in depth knowledge of our audience and platform to secure yearly subscription renewals and upgrades.
Key metrics
• Customer satisfaction
• Applications
• Renewals
Outcomes
1. Meet employer brand and attraction goals to secure yearly renewals
a. Manage a portfolio of subscription customers providing an end to end service from onboarding to subscription review and renewal recommendations.
b. Provide an efficient and effective service for customers.
c. Conduct onboarding meetings to understand the clients’ requirements, target audience, goals and areas of particular focus.
d. You will monitor and optimise your client’s subscriptions to achieve their recruitment objectives.
2. Deliver outstanding customer service
a. You will build a trusted and loyal relationship with your customer base.
b. Your communication will be professional, timely, informative and charismatic.
c. You will deliver timely and accurate administration of subscriptions including the distribution of roles and collection of print collateral.
d. You will seek out opportunities within GTI to delight your customers.
e. The reporting you deliver will be complimented with intelligent explanations.
3. Input in to efficient and collaborative internal ways of working and processes
a. You will be the voice of the client as you input into commercial, marketing and product development.
b. Through your knowledge of our client and their objectives you will identify upsell opportunities and work with account managers to secure the renewal.
c. Following both your own ideas and direction from others, input and run working process improvements as we strive to deliver optimum team performance.
Other Information
- Permanent role.
- 37.5 hours per week between Monday to Friday 9.00am – 5.30pm.
- Minimum of 3 days per week in our Dublin office.
- 3-month probationary period.
Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - recruitment@groupgti.com.
If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - recruitment@groupgti.com.