Customer Success Manager
Micron TechnologyOur vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Customer Success Operations Manager at Micron Technology, Inc., you will have the outstanding opportunity to lead a team dedicated to delivering exceptional customer service! You will drive the performance and development of your team, working closely with diverse collaborators to achieve our ambitious corporate strategic objectives, market share, and sales goals. By meticulously assessing individual capabilities and conducting detailed performance appraisals, you will build targeted goals and development plans that improve our team's efficiency.
In this role, you will monitor key performance metrics to identify and implement continual improvement opportunities. You will lead your team towards flawlessly achieving our Operational Objectives, including Outstanding Customer Experience, Sales Efficiency, Optimized Revenue, Inventory Management, and Professional Development. Join us in crafting the future of customer success at Micron!
Responsibilities and Tasks
Lead and develop an effective Team (team management & development)
Support onboarding and integration of new team members
Manage and distribute team workload and provide inputs for succession planning
Mentor, coach, empower team members and promote teamwork
Identify learning and development opportunities
Ensure team members are properly trained according to department compliance, work requirements
Support team to remove barriers, resolve conflict, and drive for accountability
Establish goals, monitor performance achievement and discuss job expectations through performance reviews
Collect, review and provide positive and constructive feedback for continuous development
Provide and promote recognition through various tools
Create a culture of collective problem-solving attitude, keen on optimizing customer touchpoint processes, driving efficiency through AI-powered insights working with our internal partners
Provide Leadership to meet Corporate and Departmental Strategic Objectives (strategy alignment)
Be the point of contact for operational issues. Practice awareness and involvement at all times.
Initiate, build and sustain effective relationships and communication with internal and external stakeholders
Collaborate with peers across regions to develop and implement solutions that ensure all teams are aligned and working cohesively on a global scale.
Communicate, drive and deliver actions, expectations and measures of success to help achieve objectives
Influence and participate in development of Regional Sales Operations strategies, line up with global/regional segment initiatives.
Identify, participate, and drive system and process improvements
Be accountable for performance metrics through identifying gaps, root causes and action plans. Communicate timelines to resolve issues
Ensure a Safe, Compliant, and Ethical Work Environment
Maintain knowledge of and apply company and local safety, labour, and ethics policies
Communicate requirements to applicable team members and external partners
Oversee execution of mandatory training for direct reports
Identify and resolve and/or report potential safety, security, and labour issues
Ensure team adherence to SOX compliance and support audits
Foster Well-being with consistent endeavour for CX&O efficiency gain from continuous streamlined/improved process.
Minimum Qualifications:
Bachelor’s degree on biz with proven experience on customer success/operation management role
5+ years of experience in customer success or operations management, facing external customers
Strong analytical and problem-solving skills with strong biz and supply chain acumen
Business Level English and one more Asian Language (Mandarine, Korean, Japanese or Vietnamise) proficiency.
Excellent interpersonal and communication skills
Demonstrated ability to lead high-performing teams
Preferred Qualifications:
Master’s degree in business administration or related field or equivalent experience
Experience with supply chain management
Proven track record of implementing successful customer success strategies
Familiarity with CRM software and data analysis tools
Experience with Project Management
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_my@micron.com
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.