Customer Success Manager
KyribaIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
About Us
Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.
Who We Are
Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. For more information, visit www.kyriba.com.
Who You Are
You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers’ needs and effectively communicate how we’ll help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, Kyriba’s internal teams, and has central importance to our ongoing success as a company.
How You Will Contribute
Engage with Kyriba’s customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle.
Manage a diverse portfolio of customers, including large global businesses and customers with a high-level of complexity, focus and intensity
Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba
Facilitate executive meetings that measure progress and business impact
Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals.
Establish success metrics, annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals.
Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer
Identify opportunities at customer to grow Kyriba footprint through expansion of services
Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
Facilitate Customer Advisory Counsels and support board member relationships
Exercise Self-awareness
Prioritize multiple competing priorities and stakeholders
Proactively collaborate with cross-functional teams to achieve successful customer outcomes
Travel: 30% travel may be expected.
Qualifications & Experience
Four-year undergraduate degree preferred
5+ years of experience in Customer Success, Account Management, or Sales
Strong knowledge of SaaS models and value-based engagement
Strong business and financial acumen; treasury domain expertise is a plus
Track record of driving client adoption, retention, and growth
Expert relationship-building, communication, and stakeholder management skills
Advanced problem-solving, negotiation, and organizational abilities
Ability to balance multiple priorities and drive results in a dynamic environment
High degree of accountability, a “can-do” attitude, and customer empathy
Experience facilitating executive-level meetings and advisory boards is a plus