Customer Success Manager

About Us

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.

About the Role

As a Customer Success Manager, your mission is to build strong, trusted relationships with our SMB and enterprise-level customers. You will oversee the entire post-sale customer lifecycle—from onboarding and product implementation to ensuring ongoing value and successful contract renewals.

*This position requires working in a hybrid model from our Manhattan office. We expect attendance at our offices at least two days per week.

• Manage the implementation process, including onboarding and product training, ensuring customer success from day one.
• Take complete ownership of ongoing customer health, satisfaction, and growth.
• Establish strategic, trusted-advisor relationships at the highest levels (Decision Makers, Champions, Economic Buyers).
• Guide customers on best practices for using Panorays to manage third-party security risk and exceed their business goals.
• Serve as the voice of the customer, influencing Panorays’ product roadmap.
• Partner with Account Management and Product Teams to identify upsell, cross-sell, and expansion opportunities.
• Leverage product expertise to maximize customer value and ensure retention.

Requirements & Skills

• Excellent written and verbal communication skills.
• 2+ years of experience in Customer Success, preferably in cybersecurity/InfoSec SaaS companies.
• Strong ability to quickly grasp and learn new technologies and business needs.
• Technical knowledge and experience with software solutions in a SaaS environment.
• Outstanding interpersonal skills and ability to build strong customer relationships.
• Highly organized with strong prioritization skills—accountability and process orientation are key.
• Ability to thrive in a fast-paced, dynamic environment.
• A team player with excellent communication skills, comfortable working with multiple stakeholders.

About You

• Customer-Focused - You are passionate about helping customers succeed and are motivated by their growth, satisfaction, and retention.
• Relationship-Oriented - You excel at building trust with stakeholders at all levels and fostering long-term partnerships.
• Strategic Thinker - You understand the big picture, align customer objectives with Panorays’ solutions, and drive measurable business outcomes.
• Proactive Problem Solver - You anticipate challenges, offer innovative solutions, and take ownership of customer success.
• Excellent Communicator - You confidently engage with executives, lead account reviews, and clearly articulate ideas and value.
• Self-Motivated & Organized - You manage multiple priorities effectively, take initiative, and thrive in a fast-paced environment.
• Adaptable & Resilient - You embrace change, adjust quickly to evolving customer needs, and stay composed under pressure.

For positions in New York City, we offer an OTE range of $100,000 - $125,000, plus equity, variable/incentive compensation, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location. Company benefits include health, dental, and vision insurance, 401(k), and paid leave.

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.

• Customer-Focused - You are passionate about helping customers succeed and are motivated by their growth, satisfaction, and retention.
• Relationship-Oriented - You excel at building trust with stakeholders at all levels and fostering long-term partnerships.
• Strategic Thinker - You understand the big picture, align customer objectives with Panorays’ solutions, and drive measurable business outcomes.
• Proactive Problem Solver - You anticipate challenges, offer innovative solutions, and take ownership of customer success.
• Excellent Communicator - You confidently engage with executives, lead account reviews, and clearly articulate ideas and value.
• Self-Motivated & Organized - You manage multiple priorities effectively, take initiative, and thrive in a fast-paced environment.
• Adaptable & Resilient - You embrace change, adjust quickly to evolving customer needs, and stay composed under pressure.

As a Customer Success Manager, your mission is to build strong, trusted relationships with our SMB and enterprise-level customers. You will oversee the entire post-sale customer lifecycle—from onboarding and product implementation to ensuring ongoing value and successful contract renewals.

*This position requires working in a hybrid model from our Manhattan office. We expect attendance at our offices at least two days per week.

• Manage the implementation process, including onboarding and product training, ensuring customer success from day one.
• Take complete ownership of ongoing customer health, satisfaction, and growth.
• Establish strategic, trusted-advisor relationships at the highest levels (Decision Makers, Champions, Economic Buyers).
• Guide customers on best practices for using Panorays to manage third-party security risk and exceed their business goals.
• Serve as the voice of the customer, influencing Panorays’ product roadmap.
• Partner with Account Management and Product Teams to identify upsell, cross-sell, and expansion opportunities.
• Leverage product expertise to maximize customer value and ensure retention.

• Excellent written and verbal communication skills.
• 2+ years of experience in Customer Success, preferably in cybersecurity/InfoSec SaaS companies.
• Strong ability to quickly grasp and learn new technologies and business needs.
• Technical knowledge and experience with software solutions in a SaaS environment.
• Outstanding interpersonal skills and ability to build strong customer relationships.
• Highly organized with strong prioritization skills—accountability and process orientation are key.
• Ability to thrive in a fast-paced, dynamic environment.
• A team player with excellent communication skills, comfortable working with multiple stakeholders.
• This position requires working in a hybrid model from our Manhattan office. We expect attendance at our offices at least two days per week.

For positions in New York City, we offer an OTE range of $100,000 - $125,000, plus equity, variable/incentive compensation, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location. Company benefits include health, dental, and vision insurance, 401(k), and paid leave.

As a Customer Success Manager, your mission is to build strong, trusted relationships with our SMB and enterprise-level customers. You will oversee the entire post-sale customer lifecycle—from onboarding and product implementation to ensuring ongoing value and successful contract renewals.