Customer Success Manager

Join Our Team as a Customer Success Manager! 🌟

At ITG, we empower marketing and creative teams at leading brands to enhance their creative production processes and execute marketing campaigns more efficiently. Our innovative platform allows clients to streamline workflows, automate production with templates and AI, and launch engaging campaigns rapidly.

Our mission is to transform how creative assets are produced and utilised. We believe that while creativity requires time, the means to produce creative work should not hinder innovation. We are passionate about using technology to enhance creativity.

Our customer-centric approach is driven by our organisational values: we embrace risks, welcome change, and prioritize trust.

Your Role:
As a Customer Success Manager, you'll play a vital role in ensuring customer satisfaction and retention. You'll manage account planning and deepen customer relationships, aiming for upsell opportunities by unlocking value through comprehensive utilisation of our platform. You'll collaborate with Account Directors, Sales teams, and Product teams to achieve these goals.

Key Responsibilities:

• Understand the client’s needs, objectives, and challenges thoroughly.
• Enhance client adoption and engagement to foster loyalty.
• Develop and execute account plans.
• Build and maintain strategic relationships with key stakeholders.
• Provide guidance to clients in their day-to-day operations.
• Deliver platform training and onboarding, including change management processes.
• Communicate client requests for features and improvements to Product Owners.
• Identify opportunities for growth and engage with the broader account team.

What We Value:

• Entrepreneurial spirit
• Proactive opportunity recognition
• Ownership mentality
• Impact-driven focus
• Ambition and drive

We’re looking for someone who is not only skilled but also a joy to work with:

• Experience in account management or a similar role like Customer Success Manager or Key Account Manager.
• Confident in business settings with sharp analytical skills.
• Assertive communicator who leads meetings and provides actionable insights.
• Growth-oriented with a strong commercial acumen.
• Efficient, consistent, and structured in your approach.
• Bachelor's or Master’s degree in Communication, Media, Economy, Marketing, or Behavioral Sciences preferred.
• Tech-savvy with a willingness to master our platform.
• Excited to thrive in a scale-up environment.
• Positive, enthusiastic, and solution-focused mindset.
• Excellent communication skills with a commitment to client success.
• High sense of responsibility both internally and towards clients.
• A collaborative team player who is eager to learn and humble.