Customer Success Manager (B2B)

At Nebius Academy Latam, we help companies in Argentina and across the region adopt Artificial Intelligence at scale with programs designed for both technical teams (AI-Assisted Programming, LLMs, Machine Learning) and business teams (AI for Managers, AI for Sales, Change Management).

Our unique value lies in operating at the intersection of technology and business: we combine a powerful learning platform with international AI experts to accelerate time-to-value in AI adoption projects.

Please submit all resumes or CV's in English.

We are seeking an experienced, hands-on Customer Success Manager with a strong background in B2B client management. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.

• Act as the primary point of contact for B2B clients, ensuring clear communication, timely support, and proactive management of their needs.
• Coordinate guidance roles (experts, tutors, technical support, reviewers) to deliver a seamless and high-quality learning and onboarding experience.
• Collaborate with internal teams (Sales, Product, Technical Support, and Experts) to align client expectations and ensure smooth resolution of issues.
• Monitor client engagement, retention rates, and usage data to identify trends, address challenges, and optimize the customer journey.
• Organize check-ins, feedback sessions, and improvement initiatives to strengthen client relationships and drive customer success.
• Create impactful presentations, reports, and visual content with tools like Miro, Figma, Canva, Google Suite; manage multi-channel communication (Slack, WhatsApp, email).

• Possess at least 2+ years of proven experience in customer success, client management, or a related customer-facing role within a B2B environment.
• Demonstrate strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.
• Exhibit excellent communication skills in both English and Spanish, with the ability to articulate complex ideas clearly and professionally.
• Be highly organized and detail-oriented, with proven experience in managing customer relationships and support processes.
• Display a proactive and solution-oriented mindset, consistently looking for ways to improve client engagement and satisfaction.
• Prior experience working in the EdTech or tech industries, with a solid understanding of the challenges and opportunities in these sectors.

Nice to Have

• Experience in process building and continuous improvement initiatives within a customer success framework.
• Background in project management or team leadership, with the potential to grow into higher leadership roles as our customer success framework expands.

• Competitive compensation range: $2,500 - $3,000 pending experience and skills.
• Full time, remote opportunity: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
• Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
• Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
• Opportunities to grow: We are a growing team with a expanding client base, there are several opportunities to grow professionally with us!

Disclosures

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
• Nebius Academy is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.