Customer Success Manager (China)

Office Location: China and Singapore 

Position Description: We are looking for an outstanding Customer Success Manager to join our growing global team!

The Customer Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.

Jampp is looking for a Customer Success Manager to balance long-term relationships with the day-to-day tactical management of our customer's mobile marketing campaigns, understanding the performance and consistently spotting new growth opportunities. You will need to bring a commercial and strategic acumen analytical mindset together with a detail-oriented and data-driven focus in order to build and grow long-term business partnerships with our customers.

We are looking for people with high expertise, enthusiasm, and a true passion for mobile app marketing. If you are willing to work in a fast paced environment while providing an outstanding level of service, you might be the candidate we are looking for 

WHAT YOU'LL DO

Customer Focus

• Serve as customers’ primary point of contact – building strong and lasting relationships with key players in the mobile programmatic space.
• Own communication with customers and liaise with internal teams to ensure positive outcomes and overcome roadblocks.
• Have a comprehensive understanding of our customers’ needs and business. Ensure their goals are met and provide strategic counsel.
• Identify growth opportunities (cross-sell & upsell).

Business Strategy 

• Expertly troubleshoot and resolve escalated customer issues, seizing such opportunities to help your team learn and grow.
• Work closely with our product and sales teams to help drive forward key projects across the company.
• Campaign Management
• Supervise and lead strategic campaigns autonomously - be responsible for the planning and revision of our mobile marketing campaigns using the wealth of Jampp’s programmatic tools at your fingertips.
• Structure insightful analyses to improve and understand campaigns’ performance.
• Provide reports and identify challenges, opportunities and recommendations for both our internal teams and our customers to continuously improve operation in Jampp.

This isn’t an exhaustive list. At Jampp we firmly believe in autonomy, so we look for smart people who see the opportunity for improvement, and are proactive enough to make it happen.

WHAT WE LOOK FOR

• Graduated in Business Administration, Marketing or have a comparable proven academic record.
• Commercial Drive & customer focused profile.
• 3-5 years experience in a client-facing roles (Customer Success, Account Management, Sales, or Consulting).
• Proficient at data handling, analysis and report building
• Superior attention to detail with a high level of accuracy in completing tasks.
• Fluency in english is a must (both written and speaking). Mandarin, Japanese or Korean is a plus! 
• Ambitious self-starter who enjoys a good challenge and continuous learning.
• You are someone that others enjoy working with due to your competence and positive attitude.

WHAT WE OFFER

• Learn a ton about the hottest area of growth in Internet advertising - Mobile!
• Competitive salary
• A great level of responsibility from day one and the chance to develop your potential without limitations.
• An entrepreneurial environment.
• Office and remote work balance
• A structured remote onboarding process and continuous training with a supportive team. We win together!
• Work with a talented global team that you can constantly learn from!

Work Environment Details:

About Affle:

Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud. Affle powers unique and integrated consumer journeys for marketers to drive high ROI, measurable outcome-led advertising through its Affle2.0 Consumer Platforms Stack which includes Appnext, Jampp, MAAS, mediasmart, RevX, Vizury and YouAppi.

Affle 3i Limited successfully completed its IPO in India and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). Affle Holdings is the Singapore-based promoter for Affle 3i Limited, and its investors include Microsoft, and Bennett Coleman & Company (BCCL) amongst others.

For more details, please visit: www.affle.com

About BU (Jampp)

Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for leading mobile advertisers such as Uber, Just Eat Takeaway.com, FREENOW, Rappi, and BIGO Live.

We’ve experienced tremendous growth over the past years: from expanding our global footprint to 10+ countries and building a team of 100+ mobile experts, to becoming part of the Affle Group, a fast-growing AdTech company that successfully launched its IPO in 2019 and owns multiple industry-leading platforms, including Appnext, mDSP, mediasmart, Newton, RevX, Ultra, and YouAppi, in addition to Jampp.

Today, Jampp is consistently ranked as a top mobile performance partner by the industry’s leading MMPs, featured across 10 categories of Singular’s ROI Index and listed as a top-10 performer in AppsFlyer’s Performance Index.

For more details, please visit: https://www.jampp.com/