Customer Success Manager

Customer Success Manager at Ardoq

Location: Oslo or Copenhagen

Empower clients to unlock the full potential of their enterprise architecture practice with Ardoq product expertise.

Why this role matters

At Ardoq, our success is driven by the strength of our customer relationships and the value we deliver through our platform.

As a Customer Success Manager, you’ll focus on building strong, long-term relationships with our customers. You will help them define and realize measurable value through Ardoq, guiding organizations through their Enterprise Architecture journeys and ensuring they achieve impactful business outcomes.

You will be their trusted advisor - someone who understands their business priorities, can articulate how Ardoq supports their goals, and ensures they get the most out of our platform.

On a typical day, you will:

• Build and maintain strategic relationships with a diverse book of customers to drive product adoption and long-term value realization.

• Partner with key stakeholders to develop success plans, track progress, and align on business objectives.

• Act as a product expert - demonstrating capabilities, sharing best practices, and advising on how to solve customer challenges.

• Protect against churn at all costs by monitoring and mitigating account risk as early as possible.

• Collaborate closely with Sales, Product, and Professional Services to deliver a seamless, value-driven customer experience.

• Proactively identify opportunities for account growth, advocacy, and deeper partnership. 

We imagine you will bring:

• 4+ years of experience managing B2B customer relationships, ideally within a SaaS environment; experience with Enterprise Architecture is a plus

• Proven ability to build strong, consultative relationships that drive measurable customer outcomes and retention

• A data-driven mindset with the ability to translate insights into action

• Strategic thinking, with a focus on understanding customer goals beyond feature functionality and elevating conversations accordingly

• Confidence in representing the product and guiding customers toward achieving their business objectives

• Ability to engage in technical discussions and quickly grasp complex concepts when required

• Excellent organizational skills, with the capacity to manage multiple stakeholders and priorities effectively

• Familiarity with enterprise change management or digital transformation initiatives is an advantage

• Proficiency in English (required); additional languages—particularly Scandinavian or German—are a plus

About Ardoq

Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - four years in a row as of 2024.

• We’re proudly cloud‑native, AI‑driven and fuelled by a culture built on bold thinking, kindness, and grit.

• We’re a truly global and diverse team, with employees representing over 49 countries - working together to help organisations drive meaningful transformations.

Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.

Perks & Benefits

Wherever you’re based, you’ll have access to a competitive, well-rounded package that supports performance, wellbeing, and long-term success.

• Employee Stock Options - share in Ardoq’s success as we grow together

• 25 days annual leave offered globally

• Enhanced parental leave available globally to support you and your family

• Retirement and insurance benefits, including travel, health, disability and life insurance

• Annual learning budget to support your growth and development

• A hybrid working policy: 2 - 3 days per week from one of our office (Copenhagen or  Oslo)

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