Customer Success Manager Sales
CFC
Full-time
Remote
Worldwide
The Client Success Manager owns the customer relationship, ensuring SMB and mid-market customers realize value, renew successfully, and expand their services with Solis. This role partners with executives and stakeholders to align cybersecurity services with business outcomes while driving retention and growth.
About the role
You'll take ownership of executive business reviews (QBRs/EBRs), showcasing ROI and future roadmap alignment, while proactively managing renewals to minimise risk and maximise retention. Your keen eye for opportunity will help identify and advance expansion initiatives, contributing directly to revenue growth.
By joining us as a Customer Success Manager, where you'll be the trusted advisor and primary point of contact for a portfolio of valued clients. In this role, you'll lead strategic conversations, develop tailored success plans, and ensure our solutions align with each customer's goals and desired outcomes.
By joining us as a Customer Success Manager, where you'll be the trusted advisor and primary point of contact for a portfolio of valued clients. In this role, you'll lead strategic conversations, develop tailored success plans, and ensure our solutions align with each customer's goals and desired outcomes.