Customer Success Manager, VGo Points Product
VintedBrief info about Vinted
Vinted is the leading second-hand fashion marketplace in Europe and a go-to destination for all kinds of second-hand items. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.
Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 60 carriers and more than 500,000 PUDO points across Europe to support the delivery of millions of parcels per year.
The Vinted Group, composed of Vinted Marketplace, Vinted Go, and Vinted Pay is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. Its backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.
Information about the position
As a Customer Success Manager, you will support the team across all sales funnel stages, emphasising mid-funnel engagement and post-sales success. Your efforts will be directed toward growing revenue from external partners.
Key responsibilities include the proactive sales of Vinted Go carrier services, focusing on last-mile deliveries and parcel returns, across key markets, including France, the Netherlands, Belgium, Spain, and Portugal. You will also manage and nurture relationships with our existing customers to ensure their continued satisfaction and success.
Collaboration is essential in this role, as you will work closely with key stakeholders, including our Product, Legal, Customer Support, Operations, and Engineering teams.
In this position, you’ll
Sales Pipeline Development:
- Assist in the development and management of a robust pipeline of prospective customers.
- Develop and strengthen commercial partnerships with new and existing accounts through negotiations, proposals, and contracts.
- Assist with customer launches by coordinating among key stakeholders.
Customer and Partner Engagement:
- Conduct due diligence on potential customers and partners.
- Develop scalable processes for nurturing customer relationships, ensuring they receive the necessary attention and support.
- Consistently identify upsell and cross-sell opportunities, defining tailored upsell value propositions.
Process and Tools Development:
- Create and refine sales processes and tools to improve pipeline and customer relationship management.
- Define and implement efficient customer-centric sales practices, performance monitoring, and reporting frameworks.
- Monitor and report on SLA, retention, and revenue metrics.
About you
- Experience in tech, logistics or e-commerce industries, especially in managing carriers or buying/selling carrier services
- Proven track record in B2B sales partnership management.
- Negotiation and relationship-building skills.
- Ability to conduct market research and analyse performance metrics.
- Excellent collaboration and communication skills, both internally and externally.
- Strategic thinker with a results-oriented mindset.
- Advantage: know any/all of the following languages: French, Spanish, Dutch, and Portuguese.
- Advantage: have used sales tools, such as CRMs, like Sales Navigator or HubSpot and other sales engagement platforms.
Work perks
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Newest MacBook models
- Free access to an office gym
- Digital mental and emotional health support and Employee Assistant Program (EAP)
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Private health insurance
- On-site canteen serving delicious homemade food at friendly prices
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The salary range for this position is € 2,392 - € 2,992 gross per month.