Director Benefits Consulting Practice (Client Success) - Work Remotely Anywhere in the U.S.
BusinessolverSince 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
The Director of Client Success, Benefit Consulting Practice, is responsible for leading strategic client engagement efforts to drive value, long-term client retention, and increased voluntary benefits revenue for Businessolver’s Benefits Consulting Practice (BCP). This individual will serve as a trusted advisor to clients and client teams, leveraging the Pinnacle Partner relationships and services to align with the strategic objectives of employer groups. The ideal candidate will bring a deep understanding of the voluntary benefit landscape and a consultative sales mindset to effectively manage and expand executive-level relationships.
Key Responsibilities:
- Comprehensive understanding and continued education on voluntary benefit market including plan designs, innovative strategies, pricing, and trends.
- Serve as a strategic advisor to clients senior-level stakeholders (Sr. Director and above), by developing a deep understanding of their business goals and aligning BCP’s solutions to meet those objectives.
- Conduct regular client meetings to ensure strategic alignment, review key business initiatives, and identify areas for value creation. Proactively engage with clients on the BCP financial model including commissions, distributions and/or tech credits, and the value and services provided by Businessolver supported with such dollars.
- Ensure coordination of any new or changing voluntary benefit offerings between the carriers, the clients and Businessolver’s Client Services team. Advise Businessolver’s Onboarding and Client Services team on new or changing voluntary benefit offerings. Collaborate cross-functionally with internal teams to ensure effective communications and engagement strategies are being utilized to drive optimal enrollment and utilization of voluntary benefit products.
- Build and maintain relationships with BCP’s Pinnacle Partners through attendance at stewardship meetings and pipeline reviews.
Qualifications:
- Minimum of 8+ years of progressive experience in client success or consulting within voluntary benefits or related industries.
- Bachelor’s degree, or equivalent, required
- Life, Health & Accident licenses are required, or ability to obtain within 90 days of employment; maintain annually
- In-depth knowledge of employee benefits with a focus on voluntary benefits, web-based benefit technologies, human resources, or healthcare solutions.
- Experience managing large employer groups (10,000+ employees).
- Demonstrated success in client retention, revenue growth, and renewals.
- Strong data analysis and presentation skills with the ability to align metrics with client objectives.
- Excellent verbal and written communication skills.
- Proven track record in executive-level relationship management and strategic consulting.
- Ability to navigate complex client environments and influence stakeholders across various levels.
- High adaptability and comfort in a fast-paced, dynamic client-facing role.
- Strong organizational and project management skills.
- Passion for continuous learning and staying current with emerging technologies and industry trends.
Key Performance Indicators (KPIs):
- Net Retention Rate
- Annual Upsell/Cross-Sell Revenue Target Achievement
- Client Strategic Alignment and Consultative Engagement Quality
The pay range for this position is 141K to 176K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the annual bonus incentive plan.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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