Director IT , Sales and ECommerce Management

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$189,000.00 - $260,000.00

Location:

Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

The Director of IT, Sales Management and ECommerce leads the strategic and technical execution of enterprise Sales, Ecommerce platforms enhancing the digital customer experience. This role will bring in strong leadership and oversight to the team while partnering very closely with business stakeholders. This role is responsible for architecting scalable, secure, and integrated solutions that support Sales management with Opportunity , Configurations , Quotations and Contract Management. This role will also manage applications involved in external customer interactions & Sales processes for via B2B channels , Ecommerce, customer self-service, and omnichannel engagement. The director will partner with business stakeholders, product owners, and engineering teams to deliver seamless digital transformation journey and drive operational efficiency for the business.

Key responsibilities:

• Define and execute the IT roadmap for after market Sales Transformations aligned with business growth and digital transformation goals.
• Serve as the strategic interface with business units for the purpose of technology strategy development, roadmap development, solution discovery, service management, and project portfolio management. 
• Develop and maintain relationships with strategic solution providers to keep abreast of industry technology trends and developments.
• Collaborate with  strategic partners, to identify, evaluate and recommend new business process  and business application solutions to address emerging business needs, and develop product and project road maps. 
• Serves as subject matter expert and manages personnel  performing the build, test and deployment of complex business application solutions. Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices.
• Plans and manages personnel to deliver project and support service in area of responsibility within allocated budget. Develops project, service and cost center budgets. Ensure timely renewal of maintenance and subscription contracts.
• Plan and manage  large, highly complex  cross functional projects  to ensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality. Directs project managers managing medium to large scale projects.

Experience :

• 10-15 years of experience in senior IT leadership roles, with 5+ years in Sales Management for Service/Maintenance and Parts/Products , Global Contact Center and ecommerce on digital platforms.
• Working experience & knowledge in the after market Sales & Service activities of discrete product manufacturing global companies such as Opportunity , Quotations , Pricing of Service and Parts , Contract management, Customer interaction portals, self-service transactions ( Order Management Quotes & Sales Orders ), Part repair workflows, B2B and Sales automation processes
• Implementation experience for a Quote to Cash process using SAP S/4HANA, SAP ERP , SAP CPQ , SAP Commerce Cloud, SAP Sales/Service Cloud V2 is desired.
• Must have 3-5 years of experience as a manager of employees.

Interpersonal Skills: 

• Excellent communication, leadership, strategic thinking and stakeholder management skills
• Negotiates and influences the opinions of others at the senior executive level and in external organizations.
• Acts as a trusted business partner who understands the customer's business objectives.
• Strong vendor management and stakeholder engagement skills.
• Ability to work effectively in a fast-paced, dynamic and global environment.
• To succeed , the role requires a high capacity for complexity and a strong ability to understand business needs. 

Education Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

Travel: up to 25%

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.