Director, SES Sales & Operations

Position Summary

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.
Position Overview:

The SES Director leads the Samsung Experience Store, our physical store retail business, by leveraging performance, consumer insights, markets trends and new product development to build and deliver a profitable experience and business. This leader will be critical in managing a complex matrixed organization including ownership of our relationship with the Suwon Leadership team on the overall Global Samsung Experience Store business. This position partners closely with key stakeholders to deliver SEA strategies, whilst delivering the overall sales and consumer experience and brand representation.
The Business Leader for SES will have general management and end-to-end operational and sales responsibilities for the delivery of the strategy, planning and day-to-day execution within the retail locations. While driving operational excellence this leader will be accountable to driving sales results and key consumer metrics like NPS in our direct to consumer channel.
Our Samsung Electronics America Retail Direct to Consumer (DTC) Team is a best in class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to makes this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, Retail Operations is delivering a consumer experience to maximize both sales and consumer satisfaction.

Role and Responsibilities

Responsibilities and Duties:

• Leading a team of sales and operational management, merchandising, visual merchandising, marketing and consumer experience professionals in the development of short and long term assortment strategies to maximize sales and profitability in physical retail locations
• Optimization of business and financial outcomes using sales data/results, consumer insights, and competitive intelligence
• Retail Operations and Sales Enablement
• Building strong partnerships with internal partners, vendors and channels
• Working closely with 3rd Party operator of store locations to collaboratively drive store performance.  Also work with SES field leadership in delivery of outcomes.
• Identifying, negotiating, and onboarding 3rd party vendors for complementary merchandise to be carried in store
• Leads market activity to gain an in-depth knowledge of opportunities
• Partnering with business planning, supply chain, and related functions to ensure adequate supply of inventory
• Work with the CARE/Services organization to ensure seamless customer service experience
• Partner with S.com organization to deliver a true O2O experience for customers
• Communicating effectively with stakeholders throughout all levels of the organization to drive alignment and resource allocation as needed.
• Develop Pro Formas then partner with Business planning and drive the evaluation of locations
• Deliver reporting and analytics to a variety of key business stakeholders, utilizing appropriate data to effectively manage profitability of the overall business

Skills and Qualifications

Background/Experience Required:

• Bachelor's Degree (B.A/B.S) in Business, Merchandising, Operations; advanced degree preferred
• Minimum of 12+ years of total experience, with at least 7+ years merchandising experience required. Finance, marketing, product development, procurement, services and operations background beneficial.
• Minimum 10 years experience running a retail brand chain, preferably tech or wireless, with expansion experience.
• Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives.
• Will need to be results oriented, seek empowerment, inquisitive, comfortable with ambiguity and possess versatile communication styles
• Results-oriented, yet hands on leader, experienced in strategic planning, team building and personnel development.
• Proven Team-building, recruitment and leadership skills
• Mature and tactful individual, who can gain confidence and establish effective relationships with all levels of the organization.
• Proficient in Microsoft Office products (Word, Excel, Outlook)
• Travel to all US Regions as required.

Necessary Skills and Attributes:

Demonstrated ability to interact at all levels within customer's organizations.   The ability to negotiate with and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations. The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives. The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents.  Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience. Ability to support a cross-functional Samsung team to achieve customer contracted objectives and specific team goals within established time frames and requirements.  Assist in and if needed direct the Samsung team in lab and field trials related to introduction of products sold to the customer.

Physical/Mental Demands:

Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity / detail, numeric / character distinction and moderate hand / finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PC’s, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.