Enterprise Solution Account Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity

At Adobe, we’re shaping the future of customer experience through bold ideas, deep industry knowledge, and collaborative innovation. As a Solution Account Manager, you’ll be at the heart of that mission—partnering with enterprise customers to unlock long-term value through Adobe’s market-leading solutions!

This role is ideal for someone who thrives on solving complex business challenges, is genuinely curious about their customers’ world, and knows how to bring the right people, products, and insights together to turn strategy into real impact. You’ll play a meaningful role in driving adoption, strengthening executive relationships, and crafting industry-leading digital strategies.

Are you looking for an opportunity to elevate your impact, build positive relationships, and drive tangible outcomes? This is your opportunity to lead in one of the most strategic roles within Adobe’s Digital Experience business.

What you’ll do

• Lead strategic customer engagements by aligning Adobe’s solutions with each customer’s unique business goals and industry context
• Build and maintain relationships with senior executive stakeholders, acting as a trusted advisor who understands their organisation, challenges, and ambitions
• Collaborate closely with cross-functional teams—Marketing, Product, Customer Success, and Services—to ensure a joined-up approach to customer value
• Shape and deliver account strategies that drive solution adoption, commercial growth, and long-term customer success
• Identify measurable impact opportunities, drive value realisation initiatives, and support customer business outcomes with confidence and clarity
• Stay ahead of industry trends and competitive dynamics by using market insight, Adobe’s positioning, and your own thought leadership
• Act as the voice of the customer within Adobe, ensuring feedback is heard, understood, and translated into action

What you’ll need to succeed

• Significant experience in strategic account management, enterprise sales, or customer success within the digital or SaaS space
• A deep understanding of key industry drivers, with the ability to translate them into relevant, actionable strategies for your customers
• Confidence communicating with and influencing C-level stakeholders, supported by strong written, verbal, and presentation skills
• A collaborative mindset—someone who brings people together to solve problems and deliver shared success through proactive communication
• Proven ability to drive solution adoption, align to business goals, and demonstrate impact in a B2B environment
• Analytical thinking and comfort using data to inform decisions, measure success, and iterate for improvement
• Emotional intelligence, self-awareness, and the ability to read and respond to both customer and internal team dynamics
• A proactive, positive approach to leadership and continuous improvement—willing to take on new challenges, share knowledge, and coach others

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the phenomenal benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.