Enterprise Technical Account Manager - Restaurants/Hospitality (Local to MD, DC or VA)

Enterprise Technical Account Manager - Restaurants/Hospitality

Location:  LOCAL TO MD, DC or  VA 

Travel: Up to 25%

 

About the Role

Are you passionate about technology and great customer experiences? As an Enterprise Technical Account Manager, you’ll be the trusted partner for our Hospitality clients — ensuring they’re getting maximum value from our solutions every single day. You’ll blend technical expertise with exceptional relationship skills to keep our clients happy, engaged, and ahead of the game.

 

What You’ll Do

• Be the go-to technical expert and advisor for your portfolio of clients.
• Drive adoption of our industry-leading Hospitality solutions with smart, proactive guidance.
• Troubleshoot complex technical issues and partner with product and consulting teams to deliver fast, effective solutions.
• Build rock-solid relationships by truly understanding each client’s goals and tailoring support to meet them.
• Recommend best practices and new features to help clients work smarter and stay competitive.

 

What We’re Looking For

• Solid experience as a Technical Account Manager, Technical Support Engineer, or similar client-facing tech role.
• Experience with SIMPHONY POS (OPERA PMS is an added bonus)
• A strong grasp of software systems, IT infrastructure, and troubleshooting — you know your way around tech stacks.
• Excellent communicator and relationship builder — you connect easily with both technical and non-technical people.
• Proven ability to juggle multiple accounts and priorities in a fast-paced environment.
• Experience in the Food & Beverage or Hospitality industry is a huge plus — extra points if you’ve worked on the operations side!

 

Why You’ll Love This Role

✨ Impact — Your expertise helps global Hospitality brands deliver seamless service to guests worldwide.
✨ Growth — You’ll sharpen your technical and client management skills alongside some of the best in the industry.
✨ Collaboration — Join a supportive team that values innovation, knowledge sharing, and celebrating wins together.
✨ Great perks — Competitive pay, comprehensive benefits, and room to grow your career.

 

Ready to make an impact where technology meets world-class guest experiences? Apply today and let’s redefine Hospitality together!

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We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

We’re looking for a customer-obsessed Technical Account Manager (TAM) who loves solving problems, building relationships, and helping top hospitality brands get the most out of cutting-edge technology.