FinTech Customer Success Manager

We are obsessed with the hero's journey at JobNimbus.  Every person has a hero's journey.  Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU!  This is our “call to adventure” to come check out JobNimbus.  What do you have to lose?  You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:
JobNimbus is looking for a FinTech CSM to help scale our payments, finance, and other future ancillary processes. They will play a key role in the success of the payments, financing, and future ancillary integrations.  This person will be responsible for helping focus on the successful adoption of our payments and financing products product.  They will help engage with our current low and non-using payments and financing customers and help them start processing, or processing more frequently.

What you’ll be doing:

• Responsible for Payments adoption across all new JobNimbus Payments and Wisetack logos
• Work cross-functionally with Marketing, Sales, and other departments to engage with non-processing logos
• Assist with webinars and mass training for payments and Wisetack logos
• Work with logos to overcome non-processing objections 
• Assist with data capture and analysis and provide insights to key stakeholders
• Assist with the development of segmented Onboarding experience and training materials

What makes you the hero for this job:

• 1-3 years of experience in a CSM or AM role (or equivalent experience)
• 1-3 years of experience in payment processing, financing, or related field
• Bachelor's Degree (or equivalent experience)

Superpowers:
Ownership. Ability to recognize areas of need and take initiative. Know your number, and strive daily to achieve the goal
Customer Obsessed. Our customers greatly benefit from payments and other ancillary services and this role will be key in helping unlock additional benefits and value for our customers

Mentor (hit us up for the inside scoop):
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, and recruiting.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email [email protected].