Global Aftersales Service & Repair Leader
3MJob Description:
Global Aftersales Service and Repair Leader
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You’ll Make in this Role
3M’s Personal Safety Division is a global leader in developing, manufacturing, and distributing Personal Protective Equipment (PPE) to keep workers around the world safe. We are seeking an experienced and strategic Global Aftersales Service & Repair Leader to lead and accelerate our service and repair operations worldwide.
This role reports directly to the President of the Personal Safety Division, supporting a $3.5B global business with 14 manufacturing sites and 10 product categories. The leader will own the P&L for global service and repair operations, driving profitable growth, operational excellence, and customer satisfaction across geographies. Key Responsibilities:
Global Strategy & Operations
- Develop and execute a global aftersales service and repair strategy aligned with Division goals
- Standardize service operations, KPIs, and repair processes across all geographies
- Expand and lead 3M PSD’s global service network (internal and 3rd-party)
- Optimize tools, systems (e.g. CRM, service software), and documentation to support global service and repair delivery
P&L Ownership
- Own the global service and repair P&L, including revenue, cost management, and margin optimization
- Develop and execute pricing strategies, service agreements, and commercial models
- Drive profitable growth through operational efficiency and value-added service offerings
Customer Experience
- Drive high customer satisfaction through fast, effective service and repairs
- Implement voice-of-the-customer (VoC) feedback loops to continuously improve service performance
- Manage escalation processes for complex or critical service issues
Leadership & Collaboration
- Lead, coach, and develop Area service managers and teams
- Partner with product, engineering, sales, and supply chain to ensure cross-functional alignment
- Ensure the service teams follow safety guidelines to reduce the risks of injuries at work
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Bachelor’s degree in engineering, Business, Operations (completed and verified prior to start)
- Ten (10) years of proven leadership of international, multicultural teams
- in a private, public, government or military environment
- Ten (10) years of experience with service agreements, warranties, and 3rd-party service partnerships
- Ten (10) years of demonstrated strong financial acumen and experience managing P&L
Additional qualifications that could help you succeed even further in this role include:
- Master’s or MBA degree preferred
- Excellent communication and change management skills
- Analytical mindset with experience using data to drive decisions
- Background in PPE products, medical devices, electronics, industrial equipment, or capital goods
- Lean/Six Sigma certification or continuous improvement training
- Experience with ISO 9001, FDA, or other regulated environments (if applicable)
Work location:
- Work location: This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.
Travel: May include up to 20% domestic/international
Relocation: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $266,001 - $325,112, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.Good Faith Posting Date Range 09/22/2025 To 10/22/2025 Or until filledAll US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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