Head of Salesforce Professional Services Aquiva Labs
Aquiva Labs
Full-time
Remote
Worldwide
LOCATION - US or Canada (Atlantic, Eastern, or Central Time Zone)
We are looking for a commercial, customer-facing leader to build and scale our Salesforce Professional Services function across North America and Europe. This is not a traditional delivery management role - we’re looking for someone who thrives in early-stage, high-growth environments and can shape the PS function into a revenue-generating, scalable part of our business.
You’ll lead Professional Services as a strategic partner to Sales and Engineering, while also stepping in as a consultant or architect on high-value client engagements to ensure impact and credibility.
The ideal candidate combines strong delivery discipline with commercial acumen, experience managing hybrid teams (FTEs, contractors, partners), and the ability to drive both operational excellence and client expansion.
Key Responsibilities
- Lead and scale a high-performing PS team across client engagements
- Commercial accountability (P&L performance)
- Delivery health and customer success metrics (CSAT, margin, utilisation)
- Activate and evolve our internal delivery methodology and reusable assets, turning IP into leverage
- Provide thought leadership and expert guidance to clients, helping them address complex business challenges and achieve their goals
- Represent PS in commercial conversations and build credibility with clients
- Recruit and develop a team of consultants, architects and delivery leads, with an emphasis on autonomy, accountability, and execution
- Act as a force multiplier - identifying opportunities, positioning services, and helping win and expand accounts
- Partner closely with sales, pre-sales and engineering teams to influence how we go to market and deliver value
- Act as a billable consultant/architect/delivery lead (based on your skillset) on key strategic engagements (~50%)
- Travel 25–50% as needed to support key clients and build trusted relationships on the ground.
Benefits
- Co-working spaces and Offices for collaboration
- Flexible and Generous PTO policy
- Paid Sick Leaves, Parental leaves
- Healthcare
- For US candidates: 401K Match, Life Insurance, Medical/Dental/Vision