IT Support Specialist | Salesforce Service Cloud

Location: Lisboa

General job description

We are looking for an IT Support Specialist to strengthen our technology team, with a focus on Salesforce Service Cloud. If you’re passionate about technology, enjoy challenges, and have experience working in Salesforce environments, this opportunity is for you!
 

Key Responsibilities

• Collaborate with development and business teams to ensure the implementation of new solutions and features.

• Provide support to the IT team, with a focus on Salesforce Service Cloud.

• Diagnose and resolve technical issues related to the Salesforce Service platform and its surrounding ecosystem.

• Participate in testing, updates, and continuous improvements of the platform.

Requirements

• Proven development experience within Salesforce environments (2-4 Years).

• Solid knowledge of Salesforce Service Cloud (configuration, features, processes,…).

• knowledge of customer service processes.

• Ability to communicate clearly and effectively with both technical and non-technical teams.

• Excellent interpersonal skills.

• Fluency in Portuguese and English.

• Collaborative spirit, proactivity, and attention to detail.

• Understanding of web architectures and services and experience with API testing methodologies.

• Ability to work in a fast-paced and dynamic environment.

• Good knowledge of integration and Continuous Delivery (CI/CD) concepts, and experience with tools such as GIT, Jenkins, and Maven.

• Fluency in Portuguese and English

• Experience with support tools (e.g., Jira, ServiceNow, Git, Go/CD).

• Salesforce certifications (e.g., Salesforce Administrator, Service Cloud Consultant). (Nice to Have)

• Knowledge of system integration and process automation. (Nice to Have)

• Knowledge of the Bank Industry (Nice to Have)

About Us
No Santander cada um de nós é “Risk Pro”. Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.

O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link https://secure.ethicspoint.eu/domain/media/pteu/gui/105862/index.html