(Junior) Sales Operations Manager:in

Team Lead: Hanne Horvath (Chief Commercial Officer) 
Talent Acquisition: Celia Nielsen
Vertragsart: full-time, permanent role (40 hours/week),
Salary Band: 
IC L1 Junior: 47-51k € für 100% (brutto, fix) + VSOP (einmalig 10% des jährlichen Festgehalts)
IC L2 Mid-Level: 53-63k € für 100% (brutto, fix) + VSOP (einmalig 15% des jährlichen Festgehalts)
Remote Policy: Remote-first-Kultur mit Büros in Berlin und Hamburg

For more information about HelloBetter, see our HelloBetter Handbook.HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders.
Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany.

For more information about HelloBetter, see our HelloBetter Handbook.

As Junior Sales Operations Manager (f/x/m) you support the continuous optimization and scaling of our sales operations by maintaining and improving our CRM systems, driving sales analytics, supporting key sales projects, and contributing to the professionalization and documentation of sales processes across markets.

• Data Management: You enter new leads into our CRM and ensure that the correct workflows are triggered so that new leads can be optimally managed. Overall, you make sure that incorrect data is continuously deleted and that lead qualification remains at a high level.
• CRM Optimization: Assist in continuous improvements and maintenance of our HubSpot CRM (e.g., supporting tool migrations, process automations, setting up workflows).
• Sales Reporting & Analysis: Create regular sales reports and conduct in-depth analyses in cooperation with our Data Team to support strategic decision-making.
• Project Support: Support the sales teams (field/inside/institutional) with various projects (e.g., targeted outreach campaigns).
• AI Tools: Research and help implement AI-based tools to drive sales efficiency and effectiveness.
• Process Setup & Documentation: Support the setup and documentation of operational processes, e.g., for new distribution partnerships or territory management.
• International Scaling: Assist in launching our sales operations in new markets (e.g., supporting the CRM setup for our France team).

Must Haves

• First experience or strong interest in sales operations, business development, or CRM administration
• Analytical skills and affinity for data-driven work (e.g., reporting, dashboards, sales analysis)
• Strong communication and collaboration skills, especially cross-functionally with Data and Sales teams
• Proactive, hands-on mentality and a drive for process optimization
• Good organizational skills and attention to detail
• Proficiency in Excel and/or Google Sheets
• Proficiency in German and English

Nice to Haves

• Experience with HubSpot CRM
• Interest in digital health or tech-driven environments

Meaningfulness 

• Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues

Research & Evidence

• We have a unique product and are at the forefront of research in digital health applications
• The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014
• Data is of great importance to us and we are transparent about our strategy, goals and results.

Growth

• As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation
• We operate in an extremely exciting and emerging market 
• Annual training budget of 1,000 euros - we place great emphasis on the personal growth of our employees and actively support their development

Remote-First

• Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET 
• Use of our offices in Berlin and Hamburg if you prefer to work on-site
• Relocation option and support 

Diversity & Inclusion

• Fair and equal treatment are the standards of our Anti-Harassment Policy
• Flexible working hours - shape your own day
• Company language English, with a strong emphasis on inclusive language
• Transparent salary bands
• Additional 10 paid leave days for non-birth parents after the birth or adoption of a child

Other Benefits

• 28 vacation days + compensation for holidays that fall on weekends
• Tenure based paid time off - up to three additional days
• Permanent employment contract
• Attractive VSOP (Virtual Stock Option Plan) for all employees
• Tax-deductible pension plan with an above-average employer contribution 
• Free or subsidized fitness memberships
• Regular team events

HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to apply

Privacy Policy for Applicants

1. First screening interview with Celia (People & Talent Partner) (30min)  
2. Hiring Manager interview + Case Study with Hanne (CCO) and Maik (Senior Sales Operations Manager) (60min)  
3. Team interview with members from Business Development (30-60min)