Lead - Account Executive (MEA)

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Job Description

• We are looking for an experienced and strategic Mid-Market/Enterprise Account Executive who has a knack  in generating new business (new logo acquisition) for Freshworks.  The ideal candidate has Saas sales experience with a terrific reputation for over-achieving  quota by growing revenues in existing customers. 

• Experience in identifying, developing, negotiating, and closing large-scale technology deals

• Experience in presenting technology suite of products within an existing portfolio of accounts 

• Experience in proactively growing customer relationships while being curious to understand  client’s business 

• Consult and translate customer business and technology needs into technology solutions Proven track record of consistent territory growth and quota achievement 

• Understanding of Customer Experience/Employee Experience in a world of digital business  transformation. 

Qualifications

• Drive new logo acquisitions to meet or exceed revenue targets 

• Develop and execute against a strategic plan that leads to the creation and maintenance of a  robust sales pipeline (ideally 4X) including opportunities in existing accounts 

• Create & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely AEs, Customer Success, Implementations,  Billing, Support, deals teams etc

• Analyze sales/metrics data from your accounts to help evolve your strategy 

• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact 

• Develop long-term strategic relationships with key accounts 

• Maintain best in class service and customer satisfaction 

• Open to travel if and when needed 

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.