Manager, Customer Success
OktaGet to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Team
Okta’s Scale Customer Success team is rapidly expanding its scope, with a focus on driving outcomes to help customers achieve elevated security posture and accelerated time to value. You will be a part of leading a world-class CS team that is responsible for the adoption of Okta’s critical Security Essentials features, supporting outcome based success planning, and focusing on risk mitigation for a pool of Okta’s Premier Customers. Where possible, our teams will follow standardized playbooks that have been proven to maximize the success of achieving our customers' security outcomes, but will remain flexible to ensure we are meeting the needs of the customer where they are throughout their lifecycle. The success of this team means higher customer happiness, retention and expansion of Okta business.
The Opportunity
As Manager, Customer Success on our Scale team, you will lead a team of Associate Customer Success Managers (ACSMs)—a mix of early-career and established professionals. You will be responsible for developing talent, driving customer outcomes, and optimizing team performance across a tech-touch/pooled model of engagement.
You’ll play a pivotal role in scaling Okta’s customer success motion and be responsible for your team’s performance against customer health/adoption, renewal and growth target goals.
What you’ll be doing
- Lead, coach, and mentor a team of ACSMs to ensure successful onboarding, ongoing development, and measurable impact.
- Drive adoption of Okta’s key features and capabilities (e.g. Security Essentials, Identity Maturity), using a standardized set of plays and success plans.
- Establish team goals and KPIs aligned with customer health, product adoption, renewals, and expansion—track progress and course-correct when needed.
- Collaborate cross-functionally with teams including Sales, Support, Renewals, Product, and Marketing to ensure seamless customer experiences.
- Optimize operations: identify gaps in process, tooling, or automation; propose and implement scalable improvements.
- Engage strategically: step in to support key customer interactions or escalations where needed, modeling effective relationship management.
What you’ll bring to the role
- 8+ years of relevant experience, including at least 6 years in Customer Success (preferably in SaaS), and 2+ years managing or leading a team
- Experience working within pooled or digital CS models, and comfort with tech-touch approaches, automation, and AI tooling.
- Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans.
- Strong customer-facing presence; comfortable engaging with stakeholders from IT admins to executives.
- Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy and improve efficiency.
- Effective communicator, both written and verbal; with the ability to simplify complex concepts for customers and team members.
- Deep understanding of customer lifecycle, risk signals, and value drivers.
- Familiarity with Customer Success platforms (e.g., Gainsight, Matik) and CRM systems (e.g., Salesforce).
- Experience with Okta is a strong plus.
- Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Develops Talent: Developing people to meet both their career goals and the organization’s goals.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.