Manager, Sales Training Data and Analytics

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa University (VU) is seeking a Data & Analytics Manager to join the global Sales Training team. You will support the global and regional teams by articulating the impact of VU learning initiatives and providing operational insights for data-driven decision-making through your expertise in data analysis and visualization. You will play a crucial role in data governance and process management and contribute to our learning data experience.

Responsibilities:

Business and Data Analytics

• Be an innovative thinker passionate about brainstorming and implementing creative ways to use learning and secondary data (such as people or talent data) to measure the impact of Visa University programs.

• Extract and understand data to form opinions on how to best help and derive relevant insights for our stakeholders.

• Collaborate with global and regional learning teams to understand their reporting and analytics needs and deliver solutions that meet these needs.

• Work with stakeholders throughout the organization to identify opportunities for leveraging learning data to drive business solutions.

Visualization & Reporting

• Act as a strategic business partner, fostering strong relationships with key stakeholders to promote a data-driven decision-making culture.

• Create repeatable templates for global and regional teams to leverage with stakeholders (i.e. monthly global and regional updates, participant ‘heat maps’ to track completions, etc.)

• Translate complex data sets into clear and actionable visual insights that resonate with various stakeholders.

•  Partner with internal stakeholders to understand their data requirements and provide expert advice on potential data solutions and visualizations.

•  Continuously innovate and improve dashboard designs to ensure they are user-friendly, intuitive, and aligned with business goals.

• Leverage advanced visualization tools such as Tableau, Power BI, advanced Excel, and Watershed to develop and maintain interactive and visually appealing dashboards and reports.

• Conduct needs assessments and gather requirements to ensure that dashboards meet the specific needs of different departments and teams.

• Provide training and support to stakeholders on interpreting and utilizing dashboards effectively.

Data Engineering

• Work extensively with SQL databases to create, manage, and optimize views and tables for data integration and reporting purposes.

• Combine data from multiple sources to create a unified view of business performance and support comprehensive analytics.

• Use Tableau, Power BI (maybe Python and SQL) for data analysis and manipulation, and to automate tasks where necessary.

• Implement and oversee data governance policies and procedures to ensure data accuracy and security.

• Perform quality assurance on data and deliverables.

• Design and manage data processes, from data collection and storage to analysis and reporting.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Bachelor’s degree in Computer Science, Business Analytics, Data Science, Statistics, or a related field.
• Proven experience in a similar role.
• Proficiency in advanced visualization tools such as Tableau and Power BI.
• Experience with data governance and process management.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience with HR/Learning data preferred, but not required.
• Excellent communication and collaboration skills, with the ability to work independently and effectively with global teams.
• Team-oriented, collaborative, diplomatic, and flexible style, with the ability to tailor data-driven results to various audience levels.
• Able to work unsupervised and efficiently while designing, implementing, and documenting processes to ensure high-quality work.
• Detail-oriented, expected to ensure the highest level of quality and rigor in reports and data analysis.
• Exhibit intellectual curiosity and strive to continually learn.
• Flexible, adaptable, and able to think quickly.
• Strong verbal, written, and interpersonal skills are required.
• Tableau, Power BI (or Python and SQL) experience for data analysis and manipulation, and to automate tasks where necessary.
• Experience in using Generative AI tools for reporting and analytics is preferred.
• Fully bilingual in English and Spanish, with excellent written and verbal communication skills.
• Portuguese proficiency is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.