Market Success Manager

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

Lower is seeking an experienced Market Success Manager to drive the success of the Pro+ and Lower Connect programs in the markets that they are responsible for. A market will be comprised of up to several Pro+ real estate teams that have been paired with a local Lower retail branch.  Market success will ultimately be defined by attach rate - the percentage of the teams’ transactions that are funded by the local Lower retail branch.  Strong attach rate will be achieved via a sustained focus on relationship health, partner sentiment, lead performance, and retention.  

The Market Success Manager will own the relationships of ~30 real estate teams that are part of our Pro+ program along with the local Lower retail branches that they are paired with.  These teams pay a monthly platform fee for a range of consumer introductions, analytics, and white glove support.  As such, the primary goal of the Market Success Manager, with respect to a Pro+ team,  is to establish and reinforce the right expectations, influence perception, drive playbook compliance, and ultimately retain monthly recurring revenue.  This role encompasses the full spectrum of a customer life cycle - onboarding, training, launch, recurring touchpoints, data analysis, consultation, escalations, and renewals.  

The ideal candidate is someone who is confident and skilled at interacting with senior leaders, analyzing data in real time to identify opportunities, and is not afraid to engage in difficult and transparent conversations that are designed to drive performance and accountability.  This person should be a convincing storyteller, whom is able to leverage data to paint a picture of success and gain the buy-in of the customer. 

What you’ll do:

• Effectively onboard and and maintain retention goals for Pro+ real estate teams and local Lower retail branches 

• Onboard new teams branches, and provide them with the necessary training to effectively utilize the platform. Onboarding will consist of several interactions including running a team webinar with teams that can consist of dozens of agents 

• Build and maintain strong relationships with clients, becoming a trusted advisor and point of contact for any issues or concerns

• Monitor client performance and provide weekly data analysis and consultation to help teams and branches optimize their number of closings

• Actively manage and monitor accounts, proactively identifying and addressing any issues or challenges that may arise; such as a negative perception around lead quality and lead volume

• Collaborate with cross-functional teams including product, marketing, and inbound customer support to ensure client success

• Maintain up-to-date knowledge of the real estate industry and competitor activity

Who you are:

• 3+ years of experience in customer success, sales enablement, account management, or agent onboarding—preferably in real estate or proptech

• Proficiency with customizing presentations and professionally and concisely presenting complex information to groups of up to 25 people

• Strong interpersonal and communication skills - both verbal and written, with a proven ability to build and maintain relationships with clients 

• Analytical mindset with strong data analysis skills and the ability to translate insights into actionable recommendations

• Ability to collaborate with cross-functional teams

• Demonstrated ability to drive results and exceed targets

• Excellent time management and organizational skills with the ability to manage multiple priorities and meet deadlines

• Prior Salesforce experience preferred

Why you’ll love working here:

• You’ll be surrounded by talented, dedicated people who believe in the company’s mission.
• You’ll be able to shape the future of the user experience.
• You’ll join a locally and nationally recognized best place to work that values promotion from within.
• There is opportunity for professional growth and development.

Plus:

• Competitive compensation plan
• Extended benefit offerings including: Medical/dental/vision
• Paid holidays
• Paid time off
• Parental leave
• Life insurance
• Short- and long-term disability
• 401K with company match
• Discount on home mortgage refinances or purchase

Job Type: Full-time

Work Location: Hybrid in Austin, TX

Compensation: Base + bonus

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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