Merchant Solutions Sales and Service Consultant

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To grow and retain the identified merchant and user relationships within the region to drive visibility, scale, and adoption of the platform. To educate regional merchants in terms of the roles they play for the platform and the available functionality of the platform. Engage merchants and users within the region to gather feedback to determine areas of improvement, from a platform usability and value-adding offerings perspective. Liaise with Marketing and Communications to craft campaigns.

Qualifications

Qualification

• Business Commerce Degree

Experience

• Unayo
• Business and Commercial Banking
• 3-4 years working experience in sales and distribution in Telco or FMCG Industry

Additional Information

Behavioural Competencies

• Articulating Information
• Convincing People
• Documenting Facts
• Embracing Change
• Establishing Rapport

Technical Competencies

• Continuous Process Improvement
• Cross and Up-Selling
• Customer Understanding and Product Knowledge (Business Banking)
• Stakeholder Management and Project Management 
• Root Cause Analysis
• Sales Planning and Reporting