Mid Market Account Manager
Southwest AirlinesDepartment:
Southwest BusinessOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Mid Market Account Manager focuses on the future of Southwest’s workforce by acting as a Trusted Advisor for the New Jersey region. This role involves nurturing and growing customer relationships to establish preferred carrier partnerships with midsize businesses and organizations. The goal is to expand market share for a $10 million portfolio. The Mid Market Account Manager is a strong communicator who is strategic and comfortable working autonomously to provide effective portfolio management in complex markets and territories to drive incremental revenue for Southwest.
Additional Details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
- Execute full sales cycle including qualifying, negotiating, and implementing new contracts to grow market share
- Build and executes a strategic territory plan in order to optimize revenue growth opportunities and minimize revenue risk
- Build and present a compelling story to C-suite level stakeholders in order to position Southwest Airlines as a preferred partner to optimize market share
- Align contracts terms and solutions to the goals and priorities of the Customer
- Implement traveler engagements that drives action that supports the goals on the contract and partnership
- Analyze customer or third party travel data and works collaboratively with the Mid Market Sales Team and Sales Performance & Insights Team to align the right solutions with each account to drive incremental sales
- Consult with Customers and Presents self-formulated recommendations for complex problems to solve complex problems within a travel program
- Conduct quarterly business reviews to keep Customers accountable to terms and create forward looking action plans
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support
- Drive revenue growth, contract compliance, and loyalty engagement through customized strategic campaigns during contract term in collaboration with Team
- Represent Southwest Airlines and Southwest business at industry events and presents to large audiences
- May perform other job duties as directed by Employee’s Leaders
- Knowledgeable on the airline industry and competition, specifically regarding corporate travel options for mid-size accounts
- Knowledge of sale cycle and selling techniques
- Skilled in communication both verbal and written
- Skilled in sales positioning and negotiation techniques
- Skilled in Microsoft excel
- Ability to recognize value-creating opportunities through effective account qualification and discovery
- Ability to identify a Customer's objectives and align solutions to overcome barriers and drive sales
- Ability to presenting to large audiences including C-suite
- Ability to confidently represent Southwest and the Team in cross functional internal and external projects and meetings
- Ability to prioritize manage an account portfolio and handle multiple situations simultaneously
- Required: High School Diploma or GED
- Intermediate level experience, fully functioning broad knowledge in:
- Sales or marketing
- N/A
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $74,950 per year to $83,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement
Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including
pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.