Pre Sales Support Specialist (Universities and Publishers) Customer
Digital Science
Full-time
On-site
New York, NY
About us
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Your new role -
As a Pre-Sales Support Specialist, you will play a vital role in the sales process by connecting our innovative solutions ( Figshare, Altmetric and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers across the US. These customer needs may include open research infrastructure, bibliometrics and reporting, and research landscape benchmarking. Using your technical expertise and product knowledge, you will deliver tailored product demonstrations that align with specific customer use cases. Acting as a trusted advisor, you’ll collaborate with the Sales team to ensure prospects understand how our solutions address their challenges. You’ll also guide trial training sessions, providing hands-on support and addressing technical questions with clarity and confidence.
As a Pre-Sales Support Specialist, you will play a vital role in the sales process by connecting our innovative solutions ( Figshare, Altmetric and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers across the US. These customer needs may include open research infrastructure, bibliometrics and reporting, and research landscape benchmarking. Using your technical expertise and product knowledge, you will deliver tailored product demonstrations that align with specific customer use cases. Acting as a trusted advisor, you’ll collaborate with the Sales team to ensure prospects understand how our solutions address their challenges. You’ll also guide trial training sessions, providing hands-on support and addressing technical questions with clarity and confidence.
By simplifying complex concepts and aligning our product capabilities with customer goals at universities and publishers, you will foster trust and advance the sales process. Your focus on collaboration, clear communication, and showcasing the value of our standard solutions will help prospects make confident purchasing decisions. Combining technical expertise with strong presentation and relationship-building skills, you will be a key contributor to the success of the sales team and the growth of the business.
What you’ll be doing
- Connect innovative solutions (Figshare, Altmetric, and Dimensions) to the unique needs of prospective customers at universities and scholarly publishers (e.g., open research infrastructure, bibliometrics and reporting, research landscape benchmarking).
- Deliver tailored product demonstrations aligned with specific customer use cases.
- Act as a trusted advisor by collaborating with the Sales team to show how solutions address customer challenges.
- Lead trial training sessions, offering hands-on support and addressing technical questions clearly and confidently.
- Simplify complex concepts and align product capabilities with customer goals.
- Foster trust and advance the sales process through collaboration, clear communication, and showcasing solution value.
- Combine technical expertise with strong presentation and relationship-building skills to support sales team success and business growth.
Living our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
We are brave in the pursuit of better
We are collaborative and inclusive
We are always open-minded
We are from and for the community
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.
We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.
As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.