Product Success Manager
SPINSWho We Are
For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.
Product Success Manager
We are looking for a Product Success Manager to help our customers unlock the full value of SPINS Shopper Journey solutions through strategic guidance and direct enablement.
In this role, you will define and deliver the customer path-to-value—from onboarding through measurable success—by providing tailored training, advisory support, and best practices that drive adoption and outcomes.
Collaborating closely with Customer Success, Sales, Marketing, and Product teams, the Product Success Manager will align customer enablement with market priorities, new product launches, and growth initiatives. Acting as both a strategist and an educator, you will empower customers and internal stakeholders with the knowledge, tools, and confidence they need to succeed.
This role offers partnership with the most innovative food, beverage, and wellness brands in North America as they navigate the fast-changing world of retail media and omni-channel commerce. You will leverage SPINS digital engagement tools—including our Product Locator, Shoppable Landing Pages, and Buy Online integrations—to help shoppers discover, purchase, and fall in love with their products.
We are seeking someone who thrives on building relationships, solving problems, and turning product capabilities into real-world impact. Join us and be part of a team redefining how brands drive discovery and conversion across the digital shelf.
Key Responsibilities:
Path-to-Value Strategy & Advisory
- Define the customer value journey for our solutions alongside Product and Product Marketing, identifying critical adoption milestones and success metrics for the business & customer.
- Serve as a strategic advisor to customers and internal teams, recommending the right resources, approaches, and tools for each stage of the journey.
- Function as a bridge between Customer Success and Product teams to drive overall success and value of products.
- Partner with GTM pod members to embed value delivery into sales plays, success motions, and marketing campaigns.
Product Adoption & Usage
- Design and deliver customer training programs (live, virtual, and on-demand) to accelerate onboarding and deepen adoption.
- Facilitate customer workshops and hands-on sessions to help customers apply product features to their specific workflows.
- Continuously assess training effectiveness and iterate based on feedback and performance metrics.
Enablement Guidance & Best Practices
- · Advise GTM pods and customer-facing teams on which enablement assets (guides, videos, templates) to use for various customer scenarios.
- · Provide coaching and knowledge-sharing sessions for Customer Success Managers, Sales Engineers, and other GTM team members.
- · Collaborate with internal enablement and marketing functions to keep resources current and aligned with product updates.
Customer Advocacy & Feedback
- Monitor customer usage and gather feedback to inform product improvements and identify areas for enhancements.
- Capture insights from training and enablement engagements to inform product improvements.
- Highlight and document customer success stories tied to effective adoption and value realization.
- Act as the customer voice in GTM planning and product roadmap discussions.
Qualifications
Must-Have
- 3–5 years in Customer Success, Training, Solutions Consulting, Agency, or similar SaaS role.
- Understanding of digital media landscape, including retail media, e-commerce, paid social, and agentic AI.
- Experience delivering structured customer training programs for technical and/or business audiences.
- Strong facilitation skills, with the ability to engage groups in both virtual and in-person settings.
- Proven track record of guiding customers toward measurable value with complex products or solutions.
- Exceptional communication skills, with a knack for translating technical concepts into practical business impact.
Nice-to-Have
- Experience advising on enablement frameworks rather than solely developing content.
- Familiarity with customer adoption analytics and success metrics.
- Background in adult learning methodologies and instructional design.
Salary Range: $75k/yr - $90,000/yr
Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.
- We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
The SPINS Way
- Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
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