Sales and Operations Excellence Specialist

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

Are you driven by data, passionate about process optimization, and eager to make a tangible impact on both sales and field operations? KONE is seeking a dynamic Sales and Operations Excellence Specialist to join our team and help elevate our performance across maintenance operations and customer service delivery.

About the Role

As a Sales and Operations Excellence Specialist, you will be based in our head office in Ataşehir and directly report to the Head of Unit Maintenance. You will play a pivotal role in supporting the Maintenance Operations Managers and regional leadership in implementing, optimizing, and sustaining high-performance business processes and tools. Your work will directly influence operational efficiency, customer satisfaction, and sales growth.

Key Responsibilities

• Analyze and leverage KPIs to drive improvements in daily operations and sales performance

• Supports sales & ops teams in analyzing internal and external data and supports in completion of high quality plans

• Supports in coordinating Unit’s improvement activities and development programs

• Supports in rollout of KONE Way programs

• Optimize route planning, capacity utilization, and maintenance profiles

• Contribute to the development of global methods and future improvement initiatives

Your success in this role will be measured by: safety, customer satisfaction, quality, process adoption and tool utilization, sales growth and backlog reduction, cost efficiency and profitability.

What We’re Looking For:

• University degree (B.Sc.) in Business, Engineering, or equivalent

• Fluency in English is a must

• Familiarity with maintenance operations and sales tools/processes

• Experience in project management is a plus

• Strong communication skills

• Strong attention to detail and analytical thinking

• Excellent organizational and prioritization skills

• Collaborative mindset and inclusive approach

• Problem-solving ability with a focus on results and persistence

• Experience in KPI reporting, SAP, CPM, and workload planning tools is a clear plus

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers